certification center Supervisor - cctSGS
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 24/01/2026
Deadline: 18/03/2022
Company Description
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Manage resources to meet objectives and targets according to approved KPI ́s, keeping in mind during the execution the client (internal/external) satisfaction
Plan and implement actions as aligned with the Operations Department Annual Objectives
Supervise the team in the facilitation of trade through timely delivery of tasks in accordance with contractual requirements and SGS Trade Facilitation Services (SGS-TFS) Business Rules
Ensure that the team satisfactorily complies with Company performance standards and quality assurance procedures
Ensure effective and efficient operational support as required by management
Ensure that the team satisfactorily complies with Company Policies, Rules and Regulations
When designated*, assume the role of Deputy Certification Center Manager per ISO/IEC 17020 (or ISO/IEC 17065 standards, as applicable
Refer to local list of designated deputies
Participates in meetings chaired by TFS Manager, as necessary. Participation includes but not limited to reporting of production and quality goal status and present concerns or need for clarification on procedures and systems.
Updates him/herself on operations procedures and policy matters
Provides assignment of roles and responsibilities to each member of the team on duty
Ensures an efficient use of resources provided to comply with performance indicators under the Customer Care Team's responsibilities
Plans and monitors the actual manpower of the team
Manages task distribution within the team to ensure quality and timely delivery of services according to operational and/or contractual requirements
Identifies the need for overtime work
Conducts review and adjustment of the work process or output of the team members as needed
Approves or disapproves leave applications
Assesses and recommends the appropriate resource requirements to operations management and participates in the selection process, whenever necessary.
Ensures that the team members comply with the quality assurance procedures and set performance standards in processing certificates
As necessary, provides timely technical opinions on areas of his/her expertise on cases handled by the team
Facilitates and records team meetings with the agenda on updates on operations, user application systems, client contract requirements and an opportunity to provide refresher training sessions. Other agenda of the meeting must include areas of concerns of staff on procedural, policy and personnel matters
Detects training needs among staff members ensuring that every Data Processing Officer (DPO) and Key Account Officer (KAO) is duly prepared to perform in the most adequate way all tasks under his/her responsibility
Monitors team's quality and timely execution of non-technical CC tasks (e.g. queries, SR creation and Data Entry, processing and issuance of COCs for Route B/C files without PSI, certificate issuance)
Evaluates and records the performance appraisal of each of the team member on or before due date. Accordingly, the approved performance appraisals are discussed with the concerned team member
Identifies specific areas of concerns that require resolution or areas requiring policy directions from the management ensuring proper channel of communication. These are potentially falling in areas of procedural /systems direction, policy issues, personnel issues, etc.
Submits reports (e.g. daily, weekly, monthly) covering team performance against production and quality goals, concerns or need for clarification on procedures and systems
Reports to management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming his/her knowledge
Perform other tasks to achieve operations efficiency, as maybe required by management such as:
Conducts staff training and seminars on company operations updates, in coordination with operations management and human resources department (HRD)
Lead or member of special projects or task force, etc.
Assists in the maintenance of the Company Quality Management System and the Certification Center's compliance to the IFIA-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)
Qualifications
University degree or equivalent professional qualification **
Preferably, with experience in supervising people
Preferably with knowledge in various aspects of trade, export / import procedures and technical regulations.
Knowledge in product certification or conformity assessment process, essential product specifications, and applicable standards as well as customs classification rules an advantage
Minimum 3 years experience in the industry or in any of the following fields: Technical regulations (WTO-TBT rules), Standardization, Quality Assurance, Laboratory Testing, Conformity Assessment (certification/accreditation) and/or Management System Auditing (QMS, EMS, etc.)
(**) Definition of "equivalent professional qualification": minimum 5 years experience in the sector or within the company
Decisive, Assertive and Results Oriented
Good communication skills
Fluent in English and any other languages are an advantage
Applies judgment and acts according to the SGS standards of ethics and integrity
Additional Information
Decisive, Assertive and Results Oriented
Good communication skills
Fluent in English and any other languages are an advantage
Applies judgment and acts according to the SGS standards of ethics and integrity
As part of induction program it is required to provide internal training in the following (if not covered in the Educational & Professional Qualifications):
ISO 9001, ISO/IEC 17020 and ISO/IEC 17065 requirements, where applicable
IFIA COP CBCA requirements
Product Conformity Assessment Principles
Business Rules and Process
Incoterms
Standards and Technical Regulations
WTO Technical Barriers to Trade
Tradeworks, Sharepoint Navigation
Successful completion of "Customer Care" and "Key Account Management" training courses
Country Instructions
Introduction to International Trade
Key Documents
SGS
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Manage resources to meet objectives and targets according to approved KPI ́s, keeping in mind during the execution the client (internal/external) satisfaction
Plan and implement actions as aligned with the Operations Department Annual Objectives
Supervise the team in the facilitation of trade through timely delivery of tasks in accordance with contractual requirements and SGS Trade Facilitation Services (SGS-TFS) Business Rules
Ensure that the team satisfactorily complies with Company performance standards and quality assurance procedures
Ensure effective and efficient operational support as required by management
Ensure that the team satisfactorily complies with Company Policies, Rules and Regulations
When designated*, assume the role of Deputy Certification Center Manager per ISO/IEC 17020 (or ISO/IEC 17065 standards, as applicable
Refer to local list of designated deputies
Participates in meetings chaired by TFS Manager, as necessary. Participation includes but not limited to reporting of production and quality goal status and present concerns or need for clarification on procedures and systems.
Updates him/herself on operations procedures and policy matters
Provides assignment of roles and responsibilities to each member of the team on duty
Ensures an efficient use of resources provided to comply with performance indicators under the Customer Care Team's responsibilities
Plans and monitors the actual manpower of the team
Manages task distribution within the team to ensure quality and timely delivery of services according to operational and/or contractual requirements
Identifies the need for overtime work
Conducts review and adjustment of the work process or output of the team members as needed
Approves or disapproves leave applications
Assesses and recommends the appropriate resource requirements to operations management and participates in the selection process, whenever necessary.
Ensures that the team members comply with the quality assurance procedures and set performance standards in processing certificates
As necessary, provides timely technical opinions on areas of his/her expertise on cases handled by the team
Facilitates and records team meetings with the agenda on updates on operations, user application systems, client contract requirements and an opportunity to provide refresher training sessions. Other agenda of the meeting must include areas of concerns of staff on procedural, policy and personnel matters
Detects training needs among staff members ensuring that every Data Processing Officer (DPO) and Key Account Officer (KAO) is duly prepared to perform in the most adequate way all tasks under his/her responsibility
Monitors team's quality and timely execution of non-technical CC tasks (e.g. queries, SR creation and Data Entry, processing and issuance of COCs for Route B/C files without PSI, certificate issuance)
Evaluates and records the performance appraisal of each of the team member on or before due date. Accordingly, the approved performance appraisals are discussed with the concerned team member
Identifies specific areas of concerns that require resolution or areas requiring policy directions from the management ensuring proper channel of communication. These are potentially falling in areas of procedural /systems direction, policy issues, personnel issues, etc.
Submits reports (e.g. daily, weekly, monthly) covering team performance against production and quality goals, concerns or need for clarification on procedures and systems
Reports to management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming his/her knowledge
Perform other tasks to achieve operations efficiency, as maybe required by management such as:
Conducts staff training and seminars on company operations updates, in coordination with operations management and human resources department (HRD)
Lead or member of special projects or task force, etc.
Assists in the maintenance of the Company Quality Management System and the Certification Center's compliance to the IFIA-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)
Qualifications
University degree or equivalent professional qualification **
Preferably, with experience in supervising people
Preferably with knowledge in various aspects of trade, export / import procedures and technical regulations.
Knowledge in product certification or conformity assessment process, essential product specifications, and applicable standards as well as customs classification rules an advantage
Minimum 3 years experience in the industry or in any of the following fields: Technical regulations (WTO-TBT rules), Standardization, Quality Assurance, Laboratory Testing, Conformity Assessment (certification/accreditation) and/or Management System Auditing (QMS, EMS, etc.)
(**) Definition of "equivalent professional qualification": minimum 5 years experience in the sector or within the company
Decisive, Assertive and Results Oriented
Good communication skills
Fluent in English and any other languages are an advantage
Applies judgment and acts according to the SGS standards of ethics and integrity
Additional Information
Decisive, Assertive and Results Oriented
Good communication skills
Fluent in English and any other languages are an advantage
Applies judgment and acts according to the SGS standards of ethics and integrity
As part of induction program it is required to provide internal training in the following (if not covered in the Educational & Professional Qualifications):
ISO 9001, ISO/IEC 17020 and ISO/IEC 17065 requirements, where applicable
IFIA COP CBCA requirements
Product Conformity Assessment Principles
Business Rules and Process
Incoterms
Standards and Technical Regulations
WTO Technical Barriers to Trade
Tradeworks, Sharepoint Navigation
Successful completion of "Customer Care" and "Key Account Management" training courses
Country Instructions
Introduction to International Trade
Key Documents
SGS
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Makati City, Metro Manila
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