cebu - specialist, tools and access Management (onsite)Athena Executive Partners

Job Description:Job DescriptionAt Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.Role OverviewThe Specialist, Tools and Access Management plays a vital role in securing and managing user identities and access permissions on all company digital platforms. This position is essential for safeguarding the company's digital assets, controlling access to information and systems, and ensuring a secure, seamless user experience. This role also includes developing and implementing process improvements to enhance the employee experience, as well as leading and mentoring the team effectively.Duties & ResponsibilitiesProvide Technical Support: Oversee and assist with the secure setup of accounts and workstations through remote access controls and backups, ensuring robust technical support.New Hire Onboarding: Supervise the setup of Google Workspace for new hires, including creating email accounts and ensuring necessary tools access is provided according to the tools access matrix. Coordinate with tools administrators to facilitate smooth onboarding.Manage Communication Channels: Ensure new team members are added to relevant email distribution lists and Google Chat spaces. Oversee the removal of access and credentials during offboarding processes.System Maintenance and Troubleshooting: Lead troubleshooting efforts, performance monitoring, and system maintenance for Athena's tools and applications. Handle critical tasks like resetting expired email logins and managing password reset/lockout requests.Tools Audit and Review: Conduct regular audits and reviews of digital tools, identifying areas for improvement and ensuring optimal performance.Training and Development: Provide training and ongoing support to employees, enhancing their proficiency in digital tools and technologies.Process Improvement: Identify and implement opportunities to streamline processes and improve efficiency through digital solutions.Change Management: Facilitate smooth transitions during organizational changes, ensuring effective adoption of new digital technologies.Cybersecurity Compliance: Ensure all digital initiatives comply with cybersecurity standards and regulatory requirements, implementing measures to protect digital assets and data.Team Coaching and Mentorship: Coach and mentor the team, fostering a proactive approach to problem-solving and process optimization.Additional Responsibilities: Handle other tasks as assigned, demonstrating flexibility and commitment to the team's success.SkillsStrong critical thinking and analytical skillsVerbal and written communicationResourcefulnessTech-savvy or quick to learn about technologyCompetenciesCustomer service-orientedAccountabilityInitiativeCollaboration and teamworkQualificationsProficient with Google Workspace and Mac OSWilling to be in a hybrid work environment, encompassing both remote and in-office work environmentsWilling and available to work during the graveyard shift and has the flexibility to work at any day of the weekHas an internet speed of at least 200mbpsRelevant Experience Required Previous experience in handling the same function for at least 2 yearsEducational and Certification Requirements Bachelor's Degree in Information Technology, Computer Science, and other correlating fields.
Athena Executive Partners

Cebu City, Cebu
Permanent
Full-time