Call Center Manager (remote/work from home)DSG Auto

Cactus Credit is a large financial technology company based in New Westminster, Canada. As the company is growing, we are expanding our operations in Cebu. We are looking for a detail oriented individual who loves to look at data all day.
This Call Center Manager will report to the VP of Business Development and be his go to person for reporting and analytics.
What you'll be doing (Not limited to):
Experience using Five9 to run reports, analytics
Monitor key metrics and KPIs to evaluate performance and to make suggestions to leadership on strategy changes.
Provide call training and feedback to call center agents to increase productivity an efficiency
Manage quality assurance to ensure agents are following sales scripts
Create, manage new sales scripts, run test and measure script performance.
What you bring:
2 years of experience in a similar capacity
Experience managing a call center with a 500+ headcount
Five9 experience is required
Salesforce experience is preferred
Post-secondary diploma/degree
Detail oriented
Excellent with computers and able to run reports as requested
You have excellent communication skills.
You articulate a strong presence on the phone and in person that is confident, yet personable.
Team player
Eager to learn
You thrive in a fast-paced environment.
Ability to multi-task
Have ambition to grow your career.
What We Offer:
A positive and inclusive team environment where your voice and opinions are valued. We foster big thinking, professional growth and mutual respect.
Opportunity to join a fast-growing company with room for growth.
Salary: Depends on experience.
**This is a remote WFH role based in the Philippines. We do have an office in Cebu City which we will return to once the Pandemic ends.**

2 to 4 Years Experience
Open to Work From Home