Business systems analystSun Life Financial

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Job description
The Business Systems Analyst for the Application Operations Services is responsible in performing application support by practicing service management, business analysis and client relationship management. This is to meet the stakeholders needs; maintain system availability; and to improve the business operations.
Major Accountabilities
Acts as subject matter expert of the application to identify areas for improvement / enhancement on existing systems.
Builds strong relationship with business stakeholders & users to understand system/user pain points and to cater stakeholder demands.
Identify possible gaps in the end-to-end system/business processes which may lead to manual work and overhead, which may cause increase with overall turnaround time of business processes
Performs root cause analysis and impact assessment on reported incidents and recurring issues
Constantly communicates with different groups (application maintenance, project delivery, infrastructure, support groups) so reported incidents are resolved in a timely manner.
Leads and manages application maintenance team in delivering the technical changes/fixes based on business rules and requirements.
Able to influence business stakeholders on the on the recommended actions - such as immediate fixes; temporary workarounds; and/or long-term solution via production fixes, system enhancements or process changes.
Assists in identifying proactive activities to manage key business and system events, campaigns and deadlines.
Has background to incident management, problem management and service fulfillment to help in either meeting or in exceeding service level agreement targets.
Able to formulate test execution strategy and identify all possible test scenarios to replicate known/new system bugs/issues.
Provides post-implementation and production support for supported systems including analysis of production problems raised by business users.
Shares application maintenance-related requirements and scope of work for upcoming enhancements; technical projects; or development of new system.
Creates necessary documentation (manuals, system procedures) in support to both application and business needs.
Has capability to facilitate change management by working with various groups to address issues and potential impact and/or benefits of the changes in the proposed system.
Conducts business or functional training for the business community and technical team as needed.
Preferred skills
Strong analytical and problem solving skills
Background in Digital solutions
With service management experience
Strong decision making skills
Strong communication skills
Strong stakeholder management skills
Keen understanding of the details
Able to work under pressure, coordinate multiple assignments at once, and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Fast learner and can work under minimal supervision
Able to adapt to changing environment
Knowledgeable in JIRA and ServiceNow
Knowledgeable in Agile methodology and SDLC
Qualifications
University degree in Computer Science, Engineering, Mathematics or Management
2-4 years of experience as a Business Systems Analyst experience in IT. Programing is preferred but not required.
Experience in insurance, finance and/or banking applications is preferred (e.g., business analysis of insurance administration systems, pre-need, mutual funds, trust system or finance system)
Job Category: IT - Application Development
Posting End Date:
Sun Life Financial

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time