Business systems analystSun Life Financial

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Business Systems Analyst will use his/her knowledge of business objectives, processes, products, technology, and quality concepts to:
Provide application support services to meet Service Level Agreements in a production environment. Take ownership of support/project issues and engage the appropriate resources to reach solution
Partner with business and technology areas to ensure the delivery of quality solutions that meet the needs of the business in terms of baseline initiatives, small enhancements, and production support services.
Gather, document, examine and manage business requirements by following the current company development methodology. This involves managing/facilitating business requirements sessions, conducting interviews and maintaining or creating documentation
Main Accountabilities: Day-to-day operational support for numerous applications currently in production in multiple business partner accounts in the Shared Business Services portfolio including:
Identifying, tracking, and troubleshooting application/system issues
Performing root cause analysis and problem management
Partnering with technical staff to interpret business needs, assist in resolution of issues, and deliver the expected result to business partners
Ensuring potential issues or operational risks are tracked and escalated in a timely manner
Producing documentation that is clear, understandable, audience appropriate and captures key information required for analysis and resolution of incidents
Effective and timely communications with business partners and internal IT teams
Coordinating and participating in work estimates from all team members, for business for review and approval
Ownership of support issues, and engaging appropriate business, IT, and 3rd party resources to resolve them
Identifies all possible test scenarios and prepares the test plan for the systems/enhancements under development.
Executes the test plan and conducts the acceptance testing for the developed programs
Participating as a member of the team through support of a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.
Communicating between the business and technology areas to address business and application support issues
Working closely with the Account Delivery director to manage business partner expectations and prioritize work effort
Monitor resolutions times to ensure Service Level Agreements are met
Ensure written documentation is clear, understandable, audience appropriate and accurately captures the key information required for a quality solution that meets business needs.
Gather, document, examine and manage business requirements by following the current company development methodology. This involves managing/facilitating business requirements sessions, conducting interviews and maintaining or creating documentation
Conducts systems training for the business community as needed.
Prepares progress/status reports within agreed time frames.
Job Category: Business Analysis - Systems
Posting End Date:
Sun Life Financial

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time