Business support specialistVAA Philippines
Salary: Agreement
Work form: Full time
Posting Date: 15/10/2025
Deadline: 15/11/2025
Company: VAA PhilippinesOur team is hiring for: BUSINESS SUPPORT SPECIALIST
Work Remotely?: Yes
Work Hours and Schedule: Full time
Work Duration: Depends on your performance, preferably long term
Must be residing within the Philippines?: Yes
Must have a backup device (Desktop/Laptop)?: YesWe are seeking a highly organized and proactive Business Support Specialist with a strong focus on systems and business processes. This role will be responsible for supporting the effective operation of business systems and optimizing business workflows. The ideal candidate will have a keen eye for detail, a solid understanding of business process management, and a passion for leveraging technology to improve operational efficiency.Key Responsibilities: * Business Process Optimization:
Analyze existing business processes and identify opportunities for improvement or automation.
Collaborate with cross-functional teams to design and implement streamlined processes.
Develop and document standard operating procedures (SOPs) for internal business processes.
Track performance metrics and identify areas for continuous process improvement.
Systems Support and Administration:
Provide day-to-day support for business systems, including troubleshooting and resolving system-related issues.
Ensure proper integration between different business systems and tools to improve workflow efficiency.
Act as the primary point of contact for internal users of business systems, offering technical support and training.
Assist in the evaluation, selection, and implementation of new business software or tools.
Data Management and Reporting:
Assist in the management and maintenance of business data across systems to ensure consistency and accuracy.
Generate reports to monitor system performance, process efficiency, and identify key business insights.
Assist teams in the creation of custom reports and dashboards to track business KPIs.
Collaboration and Stakeholder Engagement:
Provide feedback and suggestions for system enhancements based on user experiences and operational challenges.
Support the creation and maintenance of system documentation, including user manuals, process flows, and training materials.
Training and Support:
Conduct training sessions for team members on new processes, systems updates, and best practices.
Provide ongoing user support for business systems and workflows, ensuring teams are equipped to work efficiently.
Project Support:
Assist in managing and coordinating projects related to process improvement or system upgrades.
Track project milestones and provide regular updates to stakeholders on project progress.
Ensure that all process improvements or system updates are executed in line with company goals and timelines.
Qualifications:
Education: Bachelor's degree in Business Administration, Information Systems, or a related field. Relevant certifications (e.g., Six Sigma, Lean, Business Process Management) are a plus.
Experience:
2+ years of experience in business process management, system administration, or business support roles.
Experience with business process modeling, workflow automation, and systems integration is highly preferred.
Skills & Abilities:
Strong understanding of business systems (ERP, CRM, or other enterprise software) and how they relate to business processes.
Excellent analytical and problem-solving skills with a focus on process optimization.
Proficiency with Microsoft Office Suite and project management tools (e.g., Asana, Jira, Trello).
Familiarity with data analysis tools (e.g., Excel, Power BI, Tableau) is a plus.
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Personal Attributes:
Detail-Oriented: You thrive on ensuring accuracy and precision in all your work, whether it's managing systems or optimizing processes.
Problem-Solver: You enjoy identifying inefficiencies and proposing practical, actionable solutions.
Team-Oriented: You can work collaboratively across teams and departments, contributing to both individual and collective goals.
Adaptable: You are comfortable working in a dynamic environment and can adapt to changing priorities or new systems.
Continuous Learner: You're always seeking to improve your skills, whether by learning about new tools or staying up to date with the latest trends in business process optimization.SYSTEM REQUIREMENTS (MAIN DEVICE):Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 8 GB and above
Storage: 112 GB
Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)SYSTEM REQUIREMENTS (BACKUP DEVICE):Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 4 GB
Storage: 112 GB
Internet Connectivity: 10 MBPS
VAA Philippines
Work Remotely?: Yes
Work Hours and Schedule: Full time
Work Duration: Depends on your performance, preferably long term
Must be residing within the Philippines?: Yes
Must have a backup device (Desktop/Laptop)?: YesWe are seeking a highly organized and proactive Business Support Specialist with a strong focus on systems and business processes. This role will be responsible for supporting the effective operation of business systems and optimizing business workflows. The ideal candidate will have a keen eye for detail, a solid understanding of business process management, and a passion for leveraging technology to improve operational efficiency.Key Responsibilities: * Business Process Optimization:
Analyze existing business processes and identify opportunities for improvement or automation.
Collaborate with cross-functional teams to design and implement streamlined processes.
Develop and document standard operating procedures (SOPs) for internal business processes.
Track performance metrics and identify areas for continuous process improvement.
Systems Support and Administration:
Provide day-to-day support for business systems, including troubleshooting and resolving system-related issues.
Ensure proper integration between different business systems and tools to improve workflow efficiency.
Act as the primary point of contact for internal users of business systems, offering technical support and training.
Assist in the evaluation, selection, and implementation of new business software or tools.
Data Management and Reporting:
Assist in the management and maintenance of business data across systems to ensure consistency and accuracy.
Generate reports to monitor system performance, process efficiency, and identify key business insights.
Assist teams in the creation of custom reports and dashboards to track business KPIs.
Collaboration and Stakeholder Engagement:
Provide feedback and suggestions for system enhancements based on user experiences and operational challenges.
Support the creation and maintenance of system documentation, including user manuals, process flows, and training materials.
Training and Support:
Conduct training sessions for team members on new processes, systems updates, and best practices.
Provide ongoing user support for business systems and workflows, ensuring teams are equipped to work efficiently.
Project Support:
Assist in managing and coordinating projects related to process improvement or system upgrades.
Track project milestones and provide regular updates to stakeholders on project progress.
Ensure that all process improvements or system updates are executed in line with company goals and timelines.
Qualifications:
Education: Bachelor's degree in Business Administration, Information Systems, or a related field. Relevant certifications (e.g., Six Sigma, Lean, Business Process Management) are a plus.
Experience:
2+ years of experience in business process management, system administration, or business support roles.
Experience with business process modeling, workflow automation, and systems integration is highly preferred.
Skills & Abilities:
Strong understanding of business systems (ERP, CRM, or other enterprise software) and how they relate to business processes.
Excellent analytical and problem-solving skills with a focus on process optimization.
Proficiency with Microsoft Office Suite and project management tools (e.g., Asana, Jira, Trello).
Familiarity with data analysis tools (e.g., Excel, Power BI, Tableau) is a plus.
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Personal Attributes:
Detail-Oriented: You thrive on ensuring accuracy and precision in all your work, whether it's managing systems or optimizing processes.
Problem-Solver: You enjoy identifying inefficiencies and proposing practical, actionable solutions.
Team-Oriented: You can work collaboratively across teams and departments, contributing to both individual and collective goals.
Adaptable: You are comfortable working in a dynamic environment and can adapt to changing priorities or new systems.
Continuous Learner: You're always seeking to improve your skills, whether by learning about new tools or staying up to date with the latest trends in business process optimization.SYSTEM REQUIREMENTS (MAIN DEVICE):Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 8 GB and above
Storage: 112 GB
Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)SYSTEM REQUIREMENTS (BACKUP DEVICE):Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 4 GB
Storage: 112 GB
Internet Connectivity: 10 MBPS
VAA Philippines
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Philippines
Permanent
Full-time
Permanent
Full-time
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VAA Philippines
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