Business support managerWells Fargo

Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description About Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila. Department Overview Wells Fargo Commercial Capital's Procedures & Governance Team has U.S.-based technical writers that assist the seven WFCC businesses with publishing procedures, references, forms, and links. The technical writers edit, format, apply styles, brand, and publish the documentation on OpenText portals for each business. They migrate content from various repositories or assist in creating new content, complete requested updates to published content, and facilitate biennial review certification of all content with the corresponding owners. The Manila publishing team was created to assist the U.S. team with production, due to high work volumes and continued migration efforts. About the Role The Business Support Manager manages a team of procedure writer/publishers and partners with the U.S team manager to meet production needs efficiently. Functions managed may include: work assignments, resource monitoring and allocation, systems/change initiatives, business continuity planning, SLA monitoring, reporting and analysis, process improvement, quality management, MBO development, communications, financial control/budgeting oversight (example: monitoring business expenses) and/or team member processing (example: planning focal review). Responsibilities Internally known as Business Support Manager 1. Manages, directly and through subordinates, operational activities for a large single functional unit or multiple sections. Directs nonexempt staff or a small entry-level exempt staff. Works independently on moderately complex issues and projects. Manages ongoing processing efforts and is accountable to manager for unit budget. The Business Support Manager, manages a team who leads diverse support functions and/or operations/production oversight for 1-2 units/departments within a business group. Coordinate with U.S. team to assign work requests, provide status and progress updates, and utilize team capacity efficiently. Perform quality checks on completed work and monitor SLA adherence. Report various metrics as requested by management and U.S. team manager (KPIs including volumes, turnaround times, quality, utilization, etc.) Collaborate with U.S. team and technology partners to onboard new procedure writer/publishers and execute the training and mentoring program. Provide coaching and guidance to team. Leverage U.S. team's business and client knowledge to resolve client concerns and escalate to U.S. team manager as needed. Complete the standard training program for procedure writer/publishers to gain understanding of the team's day-to-day work and to be able to assess quality, critical errors, and training needs. Hold team meetings, one on one meetings, trainings as needed Manage simple to moderately complex content in OpenText within established publishing guidelines. Market Skills and Certifications Qualifications: Graduate of a Bachelor's Degree preferably in a communication focused field such as English, Communications or Journalism 2+ years of experience in one or a combination of the following: administrative support management, project management, business operations or strategic planning 1+ years of leadership experience Experience researching and preparing written communications Amenable to work on night shift (9pm-6am) Leadership Expectations at Wells Fargo As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 69872
Monster

Philippines
Permanent
Full-time