business support AssociateWells Fargo

Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description About Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila. Department Overview Wells Fargo Commercial Banking delivers a comprehensive suite of products and industry expertise to serve the diverse financial needs of companies with annual sales typically ranging from $5 million to $2 billion. As a leader in servicing commercial customers, Wells Fargo Commercial Banking offers financial services including credit and treasury management solutions, as well as specialized expertise across industries including Food, Beverage & Agribusiness, Investor Real Estate, Government and Small Business Administration Lending. With more than 6,000 team members across 24 divisions and 80 markets providing industry expertise, customized solutions and local service to support the diverse financial needs of customers. About the Role Internally known as Business Support Associate 1. He/She is responsible for providing routine to moderately complex technical support for a business unit. Is the first point of contact for technical issues and initiatives related to all systems, tools and applications used by the work group. Responsibilities: Duties are varied and include user access and other security administration issues, production support and troubleshooting, application maintenance, monitoring and/or balancing Supports application installations and upgrades Coordinates and executes User Acceptance Testing, assisting in writing test scripts Participates in BCP activities Documents user application procedures, updating as changes occur Conducts and may develop user training Participates in user needs assessment and works with technology partners on business requirements and specifications Monitors and coordinates proper maintenance and/or replacement of user equipment May be responsible for routine database maintenance and reporting Market Skills and Certifications Qualifications: Bachelor's degree (preferably in Information Technology, Engineering, Computer Science or any related field) 1 to 3 years relevant working experience in information security and/or access or identity management, technical support Excellent English comprehension, written and verbal communication skills, and interpersonal skills Effective organizational, multi-tasking, and prioritizing skills Solid problem solving skills and research Strong Organizations skills - detail oriented Customer Service focus with experience in active listening, eliciting information, comprehending customer issues/needs, and recommending solutions Basic knowledge and understanding of IT processes and technologies Highly motivated individual who is able to work well independently and in a team environment Ability to recognize and escalate issues to management for any process breaches Ability to multitask to accomplish tasks and meet deadlines effectively Ability to work quickly & accurately while maintaining acceptable standards of workmanship Flexibility to stretch to accomplish projects timely Sound risk management mindset and good understanding of compliance Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve Amenable to work on US shift: 9PM to 6AM We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Monster

Philippines
Permanent
Full-time