business interlock Associate managerThe VITO Group

Responsibilities
Coordinate with key departments prior to the start of class to ensure that all the necessary training materials and resources needed to provide the participants with a successful training experience.
Conduct well planned New Hire training to agents according to specifications dictated by the Client to ensure agents are accurately prepared to provide superior customer service.
Motivate the team to succeed and provide them with all the necessary tools and knowledge in order to be successful in every customer interaction.
Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes.
Continuously review training material and update obsolete concepts and processes
Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities.
Attend Client Train the Trainer sessions, workshops, calibration sessions, and/or meetings to remain knowledgeable of all Client offerings
Identify training opportunities and develop programs that will improve operational metrics of existing agents.
Gather data to support changes and updates for the existing curriculum and communicate those recommendations to Client
Maintain a high level of proficiency with regards to the client's services and policies.
Demonstrate a high level of professionalism in the classroom and on the Operations floor
Skill Requirement
Bachelor's degree holder
Must have at least 10 years of experience in Training and Development under BPO industry
Must have at least 5 years of experience as Training and Development Manager
Familiarity with traditional and modern training methods, tools and techniques
Excellent communication skills
Sound decision making and organizational skills
Ability to present complex information to a variety of audiences
Proven ability to master the full training cycle
Experienced in talent management and succession planning
Extensive knowledge of instructional design theory and learning principles
Ability to calculate training ROI
Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team adding positive attitude and business focus
Must be willing to go back on-site once recalled
The VITO Group

Manila City, Metro Manila
Permanent
Full-time