business center Operations ManagerThe SM Store

BUSINESS CENTER OPERATIONS MANAGER
 
Job Purpose:
 
The BCO Manager is responsible for the day-to-day operations of on-site and off-site locations. The incumbent will lead the team and ensure the delivery of excellent customer service to retain and acquire customers towards sales growth and business profitability
 
Responsibilities:
 
Manage sales
Develop and implement strategies for sales achievement
PROCESS
Maintain an orderly workflow of all locations
Implement in accordance to BCO standards
Collaborate with BCO Supervisor in monitoring and conducting audit
Ensure timely submission of required documents and reports
Manage Financials
Review and approve supplies requisition based on approved budget
Analyze statistics
Monitor and analyze financial performances and identify areas for improvement
Manage Customer
Manage customer relationships and increase customer satisfaction
Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
Manage self and team development
Monitor team development and provide coaching and feedback
Lead the adherence of personnel to set policies, systems and procedures
Key Qualification:
Graduate of Bachelor's Degree preferably business-related course
At least 5yrs solid work experience as a Customer Service Manager or a similar role
Strong communication, interpersonal, and customer service skills
Excellent leadership and decision-making skills