Business center officerJ Fiber Wired Internet Services

Business Center Officer, the role requires a combination of customer service, technical knowledge of products, and administrative skills and responsible for customers seeking support, account management, and other services.
Experience Requirements
College Graduate (Any Courses) 1 year of experience in customer service, technical support, or business support, specifically within the internet services or telecommunications sector.
Proven experience handling internet services, including broadband, fiber-optic networks, and Wi-Fi solutions.
Has a Customer Service Representative experience.
Hands-on experience with network troubleshooting and basic technical support
Key Skills & Competencies
Technical Skills
Customer Service & Communication Skills
Sales & Upselling Skills
Organizational & Administrative Skills
Key Responsibilities
Serve as the primary point of contact for customers seeking internet services support at the business center.
Handle customer inquiries, complaints, and technical issues related to internet connectivity, speed, and performance.
Assist customers with setting up new broadband and fiber-optic connections, Wi-Fi configurations, and network optimizations.
Troubleshoot network issues, such as slow internet speeds, connectivity drops, or modem/router problems.
Promote and upsell internet packages, value-added services, and special offers to meet sales targets.
Provide support for account management, including billing inquiries, plan upgrades, and renewals.
Coordinate with the technical support team for escalated issues that require on-site support or advanced troubleshooting.
Prepare and maintain reports on customer satisfaction, service issues, and sales performance.
Additional Considerations
Multilingual capabilities can be an asset for serving a diverse customer base.
Flexibility to work on rotational shifts or extended hours, especially in high-demand periods.
Strong teamwork and collaboration skills for coordinating with technical and sales teams.