Business Analyst (timesheet & billing)DXC Technology (Philippines)

Role:
The Business Analyst supports the Account Business Operations team to effectively manage high volume
data analysis, reporting and process review tasks to underpin the efficiency and quality of account
operations. This role will operate across ANZ region, providing support services to the DXC Accounts and
Practices.
Responsibilities:
1. Understand, support, and be able to provide guidance and advice to the wider account team on Business Management functions (and any additional functions, as agreed), including:
a. Account Governance;
b. Account Business Operations;
c. Account Business Planning;
d. Account contractual interlock;
e. Billing Lifecycle;
f. Financial interlock and Financial Reporting.
2. Work with assigned Account Lead or Account Operations team members to ensure up to date and relevant documentation exists for agreed deliverables, including Service Level Agreements associated with business functions and Statements of Work.
3. Collaborate with account delivery teams and responsible leads to review processes and tools used for the collection of Volumetric Billing Data, including assessment of the quality and effectiveness of data feeds, analysis of anomalies and mismatches between the different data feeds, identification of process failures, labour effort analysis and reporting and procurement spend analysis and reporting.
4. Perform billing and invoice assurance activities, including investigations into billing errors or irregularities, with a demonstrated ability to create, modify and implement data feeds from reporting tools to secure auditable outcomes.
5. Assist the Billing team and Account team with complex billing/invoicing disputes, by being able to draw on knowledge of contractual obligations related to invoicing and forensic analysis to substantiate the billing elements and maximise client payment.
6. Generate SFDC pipeline reports and dashboards for use in weekly cadence calls and as required by the Account Manager and Account team.
7. Attend meetings as requested by the Account Manager to understand account challenges and/or suggest options for solutions.
8. Act as 'safe pair of hands' for the Account Manager, assisting with connecting the internal eco-system together in a way that would assist in resolving escalations and reaching out to the right process owners to take ownership of their outstanding tasks.
9. Schedule frequent meetings with stakeholders to discuss current actions & issues.
10. Manage workload through efficient use of task management tools. ANZ Account Business Operations - Business Analyst Role ANZ ABO (CM&BA) Business Analyst, Job Description Page 2
Qualifications and Experience:
a. Experience in document management, reporting and extracting information from disparate systems;
b. Experience operating workforce management (or related) systems and processes;
c. Project management experience/exposure is preferred;
d. Financial management experience/exposure is preferred;
e. Understanding of DXC or outsourced IT delivery and/or business operations is an advantage
f. Must have at least 1-2 years experience in handling timesheets and billings.
Key Skills:
a. Well-honed analytical skills and an attention to detail;
b. An excellent standard of written and spoken English;
c. Excellent communication, including negotiation skills, and professional presence;
d. Advanced Excel knowledge, understanding and utilising formulas (both mathematical and logical), pivot tables, graphs, macros, links to SharePoint lists, etc.
e. A broad knowledge of computer hardware and software;
f. Ability to work alone or with a team, under minimal supervision;
g. Ability to form and lead small virtual teams;
h. Comfortable dealing with people of all levels within an organisation;
i. Ability to accept direction, apply defined business rules and follow defined processes;
j. Ability to multi-task, prioritize in a fast-paced environment;
k. Understanding of Application Lifecycle Practices;
l. Understanding of server, storage and network technologies and their relationships to SharePoint.
Bossjob

Taguig City, Metro Manila
Permanent
Full-time