Business Analyst (it-telco)AMDOCS LTD

Job ID: 119088
Required Travel :Minimal
Managerial - No
Location: :Philippines- Pasig - (Amdocs Site)
Who are we?
Every day, billions of transactions, calls and messages that hold the world's communications fabric together run on systems that Amdocs has helped create.
Because we work with some of the largest and most innovative companies on the planet, our work makes an impact. Over the past four decades, we have continually reinvented ourselves, and as we keep moving into exciting new areas such as media, gaming, IoT, 5G, cloud services and more, there are always opportunities for us to grow and develop. We will nurture your entrepreneurial instincts with open doors and promote your ability to seize the day. Our company comprises amazing people, a supportive atmosphere and a culture built on mutual support, respect and a "feel good factor" that can only happen in a workplace built by the kind of people Amdocs employs.
Make your career journey with us.
In one sentence
Understands business needs. Assesses the impact of those needs, capturing, analyzing and documenting requirements and providing high level solutions that leverage product capabilities and best practices in order to produce an optimal solution. Communicates and implements recommended solutions.
What will your job look like?
You will be a key advisor for customers based on product capabilities and best practices, leveraging reuse where applicable.
You will schedule regular meetings with customers to ensure they are satisfied
You will have the opportunity to show off your PowerPoint skills and mastery of spreadsheets.
You will be responsible to compute SLA and share with client and senior management.
You will act as point of contact for complaints and escalate issues as appropriate
You will organize and plan material for client meetings, including preparation of minutes, as necessary.
You will be responsible to ensure both the company and clients adhere to contract terms
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs
You will participate in and/or leads formal and informal reviews with stakeholders, applying knowledge and experience and providing technical perspective and support.
You will ensure that the customer understands the solution and receive responses to all open questions and action items.
All you need is...
Bachelor's/Master's Degree in Business, Computer Science, Information Technology or related field preferred
A minimum of 3+ years Customer-facing experience - ability to present the Amdocs solution using various methods (presentations, demos, and so on)
Proficiency with Microsoft Office computer programs, specifically MS Office
Strong interpersonal skills, negotiation skills, and problem-solving mentality.
Ability to work well with a team
Excellent meeting planning, project management, and organizational skills
Knowledge of the Telecom industry, and preferably with Amdocs business processes (ETOM, ASOM) experience.
Why you will love this job:
Use your outstanding business analysis skills to make a significant impact on leading solutions that produce the most efficient product solutions.
Be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development!
You will have the opportunity to work in multinational environment for the global market leader in its field.
We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
AMDOCS LTD

Manila City, Metro Manila
Permanent
Full-time