Business Analyst I (BA0601) SAO Letter CoordinationJPMorgan Chase

Job Description:
This position requires a strong self-starter who can proactively engage a virtual, cross organizational/functional team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. You will manage projects that vary in size from requirements through post implementation, working within Agile and Waterfall methodologies. This will include coordinating resources (staff, equipment, vendors and consultants) and monitoring project progress, test planning, test data preparation, test execution, defect management, preparing and presenting progress reports for management, collecting, documenting and archiving all required project artifacts.
Responsibilities
Direct one or more small, medium, or large scale projects or other process improvement initiatives through the entire Project Delivery Life Cycle (PDLC) using standard project processes and tools
Work closely with Communication Services to draft customer correspondence changes
Review and approve customer correspondence changes made by Communication Services and Marketing
Engage appropriate business partners throughout the project lifecycle when making customer correspondence changes to ensure adequate level of involvement for successful implementation
Define and drive program/project test strategy for alignment and execution by the Letter Coordination team
Direct all project and UAT test activities, monitor progress, track project plan, issues, risks, and set testing priorities
Translate business needs into effective and high-quality change requests, evaluating regulatory/contractual requirements to ensure that requested changes does not conflict with established or pre-existing guidelines
Partner with key IT and business parties to ensure effective use of project delivery methodologies
Partner with Technology and Product to define approach for build phase and/or scripts; maintain master plan and dates for the build phase from start of build to completion
Effectively communicate with senior management to understand needs, communicate status, and resolve conflicts
Establish, maintain and manage strategic business and IT relationships
May manage a team of UAT leads / analysts in a direct or matrix environment
Manage project communications & status reporting (e.g. project performance metrics/KPIs)
Collect and store all required compliance artifacts for the project across the project life cycle
Documenting, reviewing, analyze and evaluate business processes, systems and user requirements/needs
Collaborate with the supported business functions, product team and technology experts to ensure solutions are delivered timely, of high quality and with the expected functionality
Ensure letter templates and letter disclosures are updated regularly which includes making sure letter repositories is up to date with all necessary information and attachments
Responsible for partnering with business, product and technology partners to lead major and/or complex initiatives and propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
Ensure adherence to established change management and change control policy and procedure creation/maintenance
Ability to perform in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results
Display/Demonstrate the skills/discipline to complete special projects and other tasks as required.
Display high level of communication/professionalism in leading groups and process improvement initiatives
Qualifications
Bachelor's degree in Business or related field and/or experience is desired
A minimum of 5+ years of experience in Quality Assurance, Program or Project Management capacity in IT or Business environment; Home Lending experience is desired, but not required.
A minimum of 3 years mortgage servicing experience desired but not required
A minimum of 3 years of management or supervisory experience is desired, but not required.
Working knowledge of Consumer & Community Bank (CCB) IT and its supporting Lines of Businesses strongly preferred
Demonstrated experience in leading cross-line of business projects and initiatives
Previous Reporting, Project and Process Management experience in the Chase environment desired
Accelerated skills in Microsoft Office suite including Microsoft Project
Excellent analytical skills with strong attention to detail, follow-through and results oriented
Excellent communication and people skills used to drive self & teams to get tasks completed - can build rapport and credibility
Possess strong skills in sound judgement, conflict resolution, change management, influencing others, project management, delegation, coaching and decision making
Ability to present a professional image and demeanor to internal/external customers and team members
Ability to communicate effectively both orally and in writing with internal and external customers
Demonstrate strong organizational and multi-tasking skills with an ability to handle working within strict timelines
Ability to coach and mentor team members by demonstrating job knowledge and constantly displaying professionalism
Extensive experience establishing and managing program/project test strategies and key milestones
Experience with Agile and Waterfall software development methodologies
Strong leadership skills with proven ability to influence change and communicate with diverse stakeholders
A demonstrated bias for action, creative problem-solving, and achieving fulfillment by "creating order out of chaos"
Excellent verbal and written communication skills as well as effective meeting facilitation and presentation skills
Experience managing resources that are geographically distributed and culturally diverse.
High degree of innovation, initiative and autonomy but must be able to function successfully as part of a team (in person and virtual)
Able to manage time effectively, prioritize and escalate appropriately
Tenure: At least 12 months in current job and process
Performance Rating: At least On Track on My Development
Corrective Action: Not within prescriptive period for suspension
Performance Improvement Plan: Not enrolled in and Performance Improvement Plan (PIP)
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time