business analysis Associate iiJPMorgan Chase

Job Description:
As a Business Analysis Associate II in Consumer & Community Banking, you will be part of the Elevated Theme Team within Consumer Feedback Operations and is responsible for managing a team that researches and analyzing critical issues concerning the patterns and trends associated with customer complaints and potential risks. You will be responsible for a team that performs investigations to determine if a complaint is truly aligned to a regulatory theme based on standard criteria.
Job responsibilities:
Demonstrate advanced understanding of business analysis methodologies, business processes/systems/policies, and display advanced problem-solving skills.
Manage and drive team performance
Escalate potential compliance issues when appropriate
Reopen complains to the Executive Office when appropriate
Identify and communicate risks as well as possible solutions.
Required qualifications, capabilities, and skills:
Bachelor's degree preferred, or equivalent job experience in the financial services industry, comprised of 5-8 years' experience in any of the following: Banking or Financial Services, Compliance, general and/or risk-based compliance or audit. Previous analytical experience
Excellent verbal and written communication skills
Must have working knowledge of tools such as Microsoft Excel, PowerPoint, and Word
Self-driven and motivated; ability to work with a high level of autonomy.
Professionalism: ability to engage with leadership to articulate issues and recommendations.
People manager with strong collaborative qualities and a positive demeanor.
Able to effectively identify and present data-based analysis of the facts.
Preferred qualifications, capabilities, and skills:
Possesses a high degree of objectivity and demonstrates a global view
Understand how business rules and controls are used to identify and mitigate key risks.
Ability to multi-task and handle multiple projects at the same time
Demonstrates focus on ownership and follow-up
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time