bpo transaction Quality Assurance AnalystNTT Data

This is often a college graduate who is entering the workforce in their field of study.
They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.
They handle detailed problems which require standard solutions.
They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
Assists in preparing SOP for new process.
Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance.
Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
Identifies and resolves issues around nonstandard pending transactions.
Performs quality audits on accounts
Required Skills :
Strong client interaction skills.
Strong ability to analyze reasons behind incomplete transactions.
Good understanding of process interdependencies.
Possesses advanced domain knowledge in Healthcare and Insurance
NTT Data

Manila City, Metro Manila
Permanent
Full-time