About the job Trainer - Retail (Cebu City) - OnsiteNature Of the Account: RetailStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Restdays: 24x7Educational Requirement:
Finished at least 2 years in college without back subject/s
Work Experience:
Minimum 1 year experience as Trainer
Preferred: retail background, but can be a trainer for any customer service accounts
Good communication skills
Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred
Responsibilities:
Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.
TASQ Staffing Solutions
Finished at least 2 years in college without back subject/s
Work Experience:
Minimum 1 year experience as Trainer
Preferred: retail background, but can be a trainer for any customer service accounts
Good communication skills
Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred
Responsibilities:
Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.
TASQ Staffing Solutions
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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TASQ Staffing Solutions
About the company
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Position bpo Trainer - retail recruited by the company TASQ Staffing Solutions at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on BPO Trainer - Retail or TASQ Staffing Solutions company in the links above
About the company
TASQ Staffing Solutions jobs
Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City