bpo SupervisorMySource BPO Solutions Phils Inc.

Qualification:
At least 2-3 years of experience as a Supervisor in a BPO/Call Center setting
Strong leadership and people management skills
Excellent verbal and written English communication skills
Proven ability to handle performance management, coaching, and employee engagement
Experience in handling KPIs, SLAs, and client reporting
Strong analytical and problem-solving skills
Proficient in MS Office (Excel, Word, PowerPoint) and reporting tools
Ability to work in a fast-paced environment and handle multiple tasks
Willing to work on shifting schedules, holidays, and weekends
Responsibilities:
 
Supervise and manage a team of Customer Service Representatives (CSRs) to ensure daily performance targets are met
Monitor team performance through KPIs, SLAs, and quality metrics
Conduct coaching sessions, performance reviews, and regular team meetings
Provide real-time support and floor supervision to resolve escalations and customer concerns
Analyze reports and identify trends to improve team productivity and service quality
Ensure adherence to company policies, client guidelines, and compliance standards
Prepare and submit daily, weekly, and monthly performance reports
Collaborate with Operations Manager and other departments to improve processes
Lead engagement activities to promote a positive and productive work environment
 
What's in store for you?
Competitive Salary package
Complete Government contributions
Fun, Friendly and Non-toxic environment
HMO and Life Insurance once regularized
Possible early regularization (based on performance)
Annual Appraisal (based on performance)
 
For interested applicants, you may send your resume to this email addresses:
[Protected Info] / [Protected Info]
 
Note: When sending resume on email kindly include the position you're applying for as the Subject
 
We also accept walk-in applicants. The interviews and assessments are from Mondays to Fridays from 7 PM to 10 PM.
 
We are located on 2nd Floor Ng Khai Bldg. Hernan Cortes St., Mandaue City.
 
You may also contact this number [Protected Info]/ [Protected Info]
 
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