bpo | non voice ( Customer Service Representative | bgc, taguig)Eastvantage Business Solutions Inc.

Job Description
About the account:
Founded in 2005, our client is the world's No.1 Online Hobby Store, with a huge selection of RC products from planes right through to drones and all accessories. They are also a leading developer of radio control hobby products which include many of the biggest names in the industry.
About the role:
Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
Resolve customer inquiries via email or chat within the agreed SLA.
Providing exceptional customer service to our large base of customers
Ensuring that all interactions and relevant information is captured in the ticket logging process
Taking ownership & accountability of the resolution process for CS-related concerns
Ensuring that all processes are performed as per the documented procedure
Being able to assist other teams within our group should there be a need for additional support
Other duties as assigned
Position requirements:
Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
Resolve customer inquiries via email or chat within the agreed SLA.
Providing exceptional customer service to our large base of customers
Ensuring that all interactions and relevant information is captured in the ticket logging process
Taking ownership & accountability of the resolution process for CS-related concerns
Ensuring that all processes are performed as per the documented procedure
Being able to assist other teams within our group should there be a need for additional support
Other duties as assigned
Sending your application and resume means that you understand how we use and process your data. Please visit and Notice