bpo customer care senior AssociateNTT Data

Receives Inbound calls in a professional and courteous manner for customer inquiries and documents interactions appropriately
Read and check daily updates, announcements, and / or process updates as indicated in the knowledge base
Takes escalated calls from callers
Assists in preparing SOP for new process
Attend and complete all required training and refresher sessions
Solution based mindset to ensure customer satisfaction
Adheres to all agreed processes meeting required work standards, targets, and objectives
Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
Skills Required :
At least 2-3 years BPO call center experience providing voice customer service support for international customers
Experience in handling a Life Insurance Account
Amenable to work on graveyard, shifting schedules, weekends, and PH holidays
Good computer navigation skills
Solid command of the English language
Solid customer service skills
Solid attention to detail, time management, and organizational skills
NTT Data

Manila City, Metro Manila
Permanent
Full-time