BPO-Call Center TrainerBGComm Contact Solutions, Inc.
Workplace: NegrosOriental
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 26/10/2020
This job has expired, you can refer to some related jobs below
Description:
Responsible for increasing a company's productivity by teaching new skills and knowledge to employees.
Responsibilities:
Conducts BPO Foundation Skills Training / BPO Product Specific Training to the trainees
Develop digital and print materials (e.g. videos and manuals)
Responsible for improving service quality, customer experience and process excellence initiatives.
Organize classroom-style seminars about product features and sales techniques
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Liaise with managers and encourage on-the-job coaching
Coordinate mentorship programs for new customer service representatives
Assess the impact of each training course on staff performance and client satisfaction
Maintain updated records of training curricula and material
Coordinate with the Operations Manager for proper endorsement of the trainees
May perform additional duties and responsibilities, and assist with special projects, as assigned.
Requirements:
Must be fluent in French
Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Determine if there can be an immediate resolution to a customer issue or escalation
Provides excellent customer service to clients
Qualifications:
College level
Can speak and write fluent and business level French language
Organizational and interpersonal skills with a strong customer focus
Willing to work in Dumaguete City and can start ASAP.
Salary: ₱10000 - ₱15000
Address: BGComm Cyberhub Building, Jose Romero Road, Bagacay, Dumaguete City
How to Apply: Apply at Bossjob!
BGComm Contact Solutions, Inc. About
We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision.
Two words so closely related to each other that they spell out the greatest example of shared living.
COMMUNITY. We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision while adding value to the lives of our people and the people who patronize us.
We put hard work into finding that oneness, one purpose to serve humankind, whether for clientele or employees alike, to fine the beauty of compatibility in diversity, to create a working ecosystem that breeds inclusivity.
Together let's make unity common once again. Together let's build our very own CommonUnity.
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BGComm Contact Solutions, Inc. About
We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision.
Two words so closely related to each other that they spell out the greatest example of shared living.
COMMUNITY. We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision while adding value to the lives of our people and the people who patronize us.
We put hard work into finding that oneness, one purpose to serve humankind, whether for clientele or employees alike, to fine the beauty of compatibility in diversity, to create a working ecosystem that breeds inclusivity.
Together let's make unity common once again. Together let's build our very own CommonUnity.
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
Responsible for increasing a company's productivity by teaching new skills and knowledge to employees.
Responsibilities:
Conducts BPO Foundation Skills Training / BPO Product Specific Training to the trainees
Develop digital and print materials (e.g. videos and manuals)
Responsible for improving service quality, customer experience and process excellence initiatives.
Organize classroom-style seminars about product features and sales techniques
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Liaise with managers and encourage on-the-job coaching
Coordinate mentorship programs for new customer service representatives
Assess the impact of each training course on staff performance and client satisfaction
Maintain updated records of training curricula and material
Coordinate with the Operations Manager for proper endorsement of the trainees
May perform additional duties and responsibilities, and assist with special projects, as assigned.
Requirements:
Must be fluent in French
Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Determine if there can be an immediate resolution to a customer issue or escalation
Provides excellent customer service to clients
Qualifications:
College level
Can speak and write fluent and business level French language
Organizational and interpersonal skills with a strong customer focus
Willing to work in Dumaguete City and can start ASAP.
Salary: ₱10000 - ₱15000
Address: BGComm Cyberhub Building, Jose Romero Road, Bagacay, Dumaguete City
How to Apply: Apply at Bossjob!
BGComm Contact Solutions, Inc. About
We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision.
Two words so closely related to each other that they spell out the greatest example of shared living.
COMMUNITY. We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision while adding value to the lives of our people and the people who patronize us.
We put hard work into finding that oneness, one purpose to serve humankind, whether for clientele or employees alike, to fine the beauty of compatibility in diversity, to create a working ecosystem that breeds inclusivity.
Together let's make unity common once again. Together let's build our very own CommonUnity.
Disclaimer
Employers are solely responsible for all their job posting.
PinoyJobs.ph assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the contents, information, or other materials found in this website.
Some websites may contain links from our job listings. We are not responsible for any third-party web sites and do not make any representations regarding the content or accuracy of materials on such third-party web sites.
Every effort is made to keep the website up and running smoothly. However, PinoyJobs.ph takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Our Guarantee
Safe. Pinoy Jobs is free from scam job ads. We monitor job posting everyday.
Quality Employers. We moderate employer signups and verify each access request.
Clean and Professional. PinoyJobs.ph is designed and built with our users in mind.
Avoiding Job Scams
If a company or employer is soliciting money in exchange for a job, it is definitely a scam.
For direct hire overseas, do an extensive search about the company or the employer. Do a Google search.
For overseas employment opportunities please check with
the employer or agency license.
BGComm Contact Solutions, Inc. About
We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision.
Two words so closely related to each other that they spell out the greatest example of shared living.
COMMUNITY. We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision while adding value to the lives of our people and the people who patronize us.
We put hard work into finding that oneness, one purpose to serve humankind, whether for clientele or employees alike, to fine the beauty of compatibility in diversity, to create a working ecosystem that breeds inclusivity.
Together let's make unity common once again. Together let's build our very own CommonUnity.
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
Other Info
Dumaguete City, Negros Oriental
Permanent
Full-time
Permanent
Full-time
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BGComm Contact Solutions, Inc.
About the company
Position BPO-Call Center Trainer recruited by the company BGComm Contact Solutions, Inc. at NegrosOriental, Joboko automatically collects the salary of , finds more jobs on BPO-Call Center Trainer or BGComm Contact Solutions, Inc. company in the links above
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