boutique Supervisor - philippinesChristian Dior Couture

Position
Christian Dior Couture offers more than a beautiful brand to the world and clients. Ever since the first show on 12 February 1947 - introducing the New Look - the Maison (French: "House") has continued to assert its vision through elegant, timeless, and infinitely creative collections. We are looking for the one with the desire of having natural enthusiasm to join the House of Dior in Manila - Solaire and Greenbelt.
If you are immersed to have greater connection to our products, culture, team and success, we invite you to be part of the heritage, to share the passion for luxury and to be part of the DIOR family.
Profile
Management
Supervise the day-to-day operations within the team (briefings, team building...)
Manage the integration of new joiners and help manager to assign responsibilities.
Transmit product training to sales staff.
Share ideas regularly and follow up the tasks delegated by the manager.
Improve synergies with other boutiques.
Supervising Performance & Sales
Achieve sales target by mastering the use of selling techniques, clienteling and product knowledge.
Contribute to the global team performance: be a Role model.
Know targets (by product category) in terms of daily, weekly and monthly sales in order to push the sales team and motivate them: Morning meetings and punctual daily updates.
Share responsibility of spot Coaching
Lead by Example when Selling
Dedicate a large part of your time on the sales floor.
Welcome clients entering the department like a host, identifying their expectations and encourage them to visit the boutique and invite them to discover the Dior universe.
Know how to create the best customer experience through a 'multi-sensory' selling style.
Supporting Customer Relations and Services
Guarantee the transmission of the passion for the Brand within the department.
Be a role model to the team when inviting to discover other departments of the Boutique.
Supervise customer service that is beyond reproach (ASS, complains, package...)
Follow and fill out and update of clients details (name, address, phone, emails and useful comments)
Optimize relationship with customers through regular contacts.
Ensure the upkeep of the selling space and the image of the store
Following up the Organisation of Back-Office
Organize and contribute to stock management.
Be available for supporting the sales and handle with payments when necessary.
Control and maintain floor display area and merchandise.
Any other duties/matters which may be assigned from time to time by your reporting manager.
Additional information
Education & Professional Qualifications
Degree
Work Experience
Previous experience in sales, customer service and relation industry
Retail experience is preferred
Skills
Excellent inter-personal and communication skills
Excellent customer service
Fluent in English
Basic computer skills
A professional image with good sales presentation skills and the ability to build rapport with clients
Qualities
Sales driven
Result-oriented
Good team player
Confident and motivated
Excellent work ethics
Passion for retail
Ability to handle stress
Possess excellent fashion sense and trend awareness
Christian Dior Couture

Manila City, Metro Manila
Permanent
Full-time