billing supervisor - Quezon City, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
Educate external customers / payers on payment options, billing information (e.g., where to send payment; when invoices are due; information contained on invoices), and/or services (e.g., eService; Invoice Inquiry), as appropriate
Inform customers / payers of billing problem / issue findings and resolution as appropriate - Contact external customers / payers to keep them informed of outstanding balances and required payment, as appropriate
Conduct training (e.g., on - line demonstration; ULearn; knowledge base; invoice inquiry) with internal and/or external customers / payers (e.g., new account managers; new sales staff; pricing teams) on how to access, review, and/or remit payment for invoices
Receive billing issues / information (e.g., enrollment; contract language; pricing; explanation of medical benefits) and gather relevant data to resolve
Advanced - Analyze reports against existing billing data and make appropriate changes to ensure billing accuracy
Collaborate with internal partners (e.g., brokers, account managers) and/or external customers / payers to resolve customer issues - Provide requested reports and documents (e.g., invoices; payment histories; 5500 Forms Schedule A / C) to internal and/or external customers / payers (e.g., brokers; account managers)
Create and/or distribute documentation to inform internal and/or external customers / payers of new processes, procedures, or general changes to billing operations - Input information and/or determine appropriate medical codes from relevant resources (e.g., EMR; physician documentation) in order to generate claims for payment
Ensure accurate processing and completion of denied claims
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Graduate of any 4 year course
2 years BPO Team Leader Experience
Handled Healthcare Collections
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Billing Supervisor, Team Leader, Supervisor, Assistant Manager, Billing, Collections, Healthcare, Quezon City, NCR
UnitedHealth Group

Quezon City, Metro Manila
Permanent
Full-time