billing specialist Night ShiftYourVirtualPeople, Inc.

Description
Work Schedule: Mon to Fri; 11 pm to 7 am
Collections:
- Ensure billing accuracy and following up on accounts receivable
- Update accounts receivable database with new accounts or missed payments
- Update accounts with successful payments
Customer Support:
- Combine accounts receivable expertise with customer service to resolve billing questions and issues via live chat support, email, and phone
- Partner with the customer support team to assist customers in setting up or deactivating their accounts
- Log billing-related tickets to be triaged by product/engineering teams and communicate with customers regarding ticket status and resolution
Invoicing/Processing Orders:
- Prepare and submit invoices through electronic means to ensure processing and payment
- Set up vendor accounts, as requested
Desired Impact: BY THE (1) MONTH MARK:
- Complete 15Five's new-hire onboarding and job-specific training for the Billing Specialist role.
- Develop competency to independently record collections activities, generate invoices, and process refunds through all the features in our Billing technology platforms (Django, Recurly, Salesforce, QuickBooks Online, etc.)
- Work with other team members to track and send past due and pending invoice reminders and collect on invoices with a weekly average of fewer than 70 invoices in past due status
- Develop comfort in auditing accounts and investigating for billing errors to submit tickets for bugs
- Take ownership of all Tier 1 customer support queries and resolution
Snapshot of a week-in-the-life:
- Monday: 2 hours of sending first out invoices, answer 50+ emails/ slack messages, attend a company meeting
- Tuesday: Add all new invoices to the A/R database, proactively follow up on 40 - 50 outstanding invoices via email, attend the team meeting
- Wednesday: Add all new invoices to the A/R database, 2 hours of follow up emails, answer 40+ emails/ slack messages
- Thursday: Proactively follow up on 40 - 50 outstanding invoices via email, answer 40+ emails/ slack messages
- Friday: Update A/R dashboard, proactively follow up on 40-50 outstanding invoices via email, attend company meetings, answer 30+ emails/ slack messages
Qualifications:
- The high degree of attention to detail and trustworthiness
- Excellent personal and relational skills to communicate effectively with customers and team
- Strong analytical and problem-solving skills
- Comfortable dealing with numbers and the processing of financial information
- Excellent organization and time management skills
- Results-driven and patient
- Proficiency in software tools a plus: Zuora, Recurly, ChartMogul, Salesforce, Excel and Quickbooks Online
Language requirements:
- English fluency (written and spoken)
Job Types: Full-time, Permanent - Night Shift
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
BestJobs

Pampanga
Permanent
Full-time