billing specialist - Night ShiftYourVirtualPeople, Inc.

Description
Responsibilities
Collections
• Ensure billing accuracy and following up on accounts receivable
• Update accounts receivable database with new accounts or missed payments
• Update accounts with successful payments
Customer Support
• Combine accounts receivable expertise with customer service to resolve billing questions and
• issues via live chat support, email and phone
• Partner with the customer support team to assist customers in setting up or deactivating their
• accounts
• Log billing-related tickets to be triaged by product/engineering teams and communicate with
• customers regarding ticket status and resolution
Invoicing/Processing Orders
• Prepare and submit invoices through electronic means to ensure processing and payment
• Set up vendor accounts, as requested
Desired Impact:
BY THE (1) MONTH MARK:
• Complete 15Five's new-hire onboarding and job-specific training for the Billing Specialist role.
• Develop competency to independently record collections activities, generate invoices, and
• process refunds through all the features in our Billing technology platforms (Django, Recurly,
• Salesforce, QuickBooks Online, etc... )
• Work with other team members to track and send past due and pending invoice reminders and
• collect on invoices with a weekly average of fewer than 70 invoices in past due to status
• Develop comfort in auditing accounts and investigating for billing errors to submit tickets for bugs
• Take ownership of all Tier 1 customer support queries and resolution
Snapshot of a week-in-the-life
• Monday: 2 hours of sending first out invoices, answer 50+ emails/ slack messages, attend a company meeting
• Tuesday: Add all new invoices to the A/R database, proactively follow up on 40 - 50 outstanding invoices via email, attend the team meeting
• Wednesday: Add all new invoices to the A/R database, 2 hours of follow up emails, answer 40+ emails/ slack messages
• Thursday: Proactively follow up on 40 - 50 outstanding invoices via email, answer 40+ emails/ slack messages
• Friday: Update A/R dashboard, proactively follow up on 40-50 outstanding invoices via email, attend company meeting, answer 30+ emails/ slack messages
Qualifications:
• A high degree of attention to detail and trustworthiness
• Excellent personal and relational skills to communicate effectively with customers and team
• Strong analytical and problem-solving skills
• Comfortable dealing with numbers and the processing of financial information
• Excellent organization and time management skills
• Results-driven and patient
• Proficiency in software tools a plus: Zuora, Recurly, ChartMogul, Salesforce, Excel and Quickbooks Online
• Language requirements: English fluency (written and spoken)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
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Pampanga, Central Luzon ·  Today, 01:57 PM
Work type
Full Time