billing AnalystEquinix

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryWe are looking for Billing Analyst to join our team to support India Customers. The new hire will support billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.ResponsibilitiesBillingMonitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendarProcesses billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in placeProcesses manual EPS invoices and PWO quotes as requestedReviews Invoices and conducts variance analysis, with sign off requiredCoordinates monthly invoice runAssists in month end close related tasksProject ManagementParticipates on projects and ad hoc assignments as neededResearches and provides backup for external audit requestsPerforms month end close activities including transfer and recon of AR System and Process EfficienciesImplements and documents processes and procedures required by SOXProvides input into the on-going development and support of billing systems, processes, and policiesSystem Operational SupportProcesses assigned Service Requests in a timely and accurate manner to meet all internal SLAs · Monitors CRM Queue and re-route unassigned correspondence per account assignmentMonitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group memberValidates data against executed contractsReportingProduces and appropriately files reports and other data sources that are necessary for SOX controlsCreates and distributes reporting for Management Customer SupportWorks closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issuesResolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)Acts as First Line Support for approval requests and dealQualifications3+ years in a Finance role preferredExperience supporting India Market is a plus.Excel skills including Pivot and V-look up requiredBachelor's degree requiredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix

Manila City, Metro Manila
Permanent
Full-time