bilingual (mandarin/korean/japanese) Customer Service agentBrickBrands

Company Description
BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!
"Great flexibility, support, and communication"
"Friendly and professional environment" "Great place to work remotely"
"Diverse with lots of opportunities" "I've never enjoyed a job as much"
Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.
BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.
As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way
Job Description
Summary of the Position
As a Customer Service Agent, it is your responsibility to act as a liaison between the management team and its customers. Gaining experience in managing customers' queries and concerns in a professional manner through constant communication, and ensuring the protection or brands from harmful content on various social media platforms. You will be trained and have experience in communicating effectively with customers, analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here's What You Will Do:
Solve customer problems in a professional and timely manner
Send follow-up emails/messages to the customers regarding their concerns
Respond to potential customers by providing accurate information about our products and services
Use our online platform to monitor content
Maintain constant communication with your shift manager to resolve any issues or questions
Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly
Rapidly identify any online communication, whether it's a plain text or a meme and stay up to date with the latest social media trends/lingo
Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
Work with various brands from different industries to detect, review and monitor all kinds of content
Qualifications
Here's What You Will Need:
A High School Diploma or equivalent
A personal PC/laptop with a working webcam
MUST BE fluent/conversational in Mandarin, Korean or Japanese (minimum B2 level)
General knowledge and interest in various social media platforms
A good working home environment with a stable internet connection
Experience as a content moderator / engaging in all social media platforms is a plus!
Excellent Customer Service skills with the experience of working in a non-voice account
The ability to work an 8-hour shift, on a rotating schedule, and flexible to work on weekends.
Excellent English communication skills in both written and oral. Additional languages are a plus!
Additional Information
The Perks BrickBrands Offers:
100% Remote position
Healthcare reimbursement
Continuous learning experience & career growth opportunities
Offers competitive compensation based on location market rates
A great opportunity to work with some of the world's coolest and most innovative brands
A welcoming environment where even your feedback and suggestions are all being taken into consideration
Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds
Encouraging all qualified candidates who are interested in working with various social media platforms to apply and join our global team! For those interested please send in your CV in English.
BrickBrands

Manila City, Metro Manila
Permanent
Full-time