bilingual Japanese senior analyst- n1The VITO Group

SLL 2572-Bilingual Japanese Senior Analyst (N1)
Career Level - 10
Overall Purpose
To fulfill the demand for a Team Lead role with Japanese language capability in performing day to day transactional tasks.
Responsibilities
Role will revolve around performing and transactional data processing tasks.
Act as knowledge recipient and subject matter expert for identified transactional tasks.
Performs a range of tasks from complex to straightforward within the scope of the function
Assists in the identification, assessment, and resolution of complex issues/problems
Required to assess and resolve non-standard/standard issues/problems largely on own initiative
Decides within an available range of solutions/practices, which are the most applicable
Makes decisions within parameters set by manager, using job/specialist experience
Seeks advise and escalates issues when faced with tasks/problems outside normal scope of job
As appropriate may directly supervise or coordinate the work of others in a discrete section/small team
Coaches inexperienced team members and provides first level advice on procedures/work methods, for
Qualifications
Japanese proficiency - N1
Able to communicate in English
Highly trainable
Minimum 5 years work experience
With relevant business related work experience
BPO experience - Good to have
Knowledge in MS Office, Outlook, Excel, Word and Powerpoint
Domain Knowledge - Good to have SAP knowledge, If not, to be upskilled during onboarding
Minimum 2 years work experience in managing a small to medium scale team
Responsibility and accuracy in the completion of received tasks
Ability to solve urgent matters and work under pressure
The VITO Group

Metro Manila
Permanent
Full-time