bilingual global service desk ( JAPANESE)KMC Solutions, Inc.

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Japanese) ?
Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific. ?
Work information ?
? * Monday to Friday
? * 7AM-4PM
? * HMO upon hire
? * Hybrid work set up
? ?
To apply for a Bilingual Global Service Desk (Japanese), you are excellent at: ?
? * Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
? * Records all English language incident tickets, system alerts, and requests.
? * Serves as the Remote support running 24/7 supporting all Amkor locations globally.
? * Analyses incident tickets, system alerts and request then provide solutions or recommendations.
? * Categorize, prioritize, and assign reported incidents and provide solutions
? * Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
? * Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
? * Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
? * Other functions may be assigned from time to time by a superior
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Your Success Profile includes: ?
? * Proficiency in Japanese language (both written and verbal)
? * 2 years of related work experience
? * Practice ITIL method and processes
? * With knowledge in ServiceNow or equivalent system
? * Good presentation, and technical computer skills
? * Analytical and proficient in Incident triage
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KMC Careers ?
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! ?
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. ?
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. ?
Work with Us. Grow with Us. ?
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. ?
Our Culture ?
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. ?
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. ?
Life within KMC: Work Hard Party Harder ?
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. ?
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
Please refer to the job description.
Bossjob

Muntinlupa City, Metro Manila
Permanent
Full-time