bilingual customer support | freelance, Remote WorkMagic, Inc.

Bilingual Customer Support provides customer service in English and a foreign language which is Spanish. Essential duties listed on a Bilingual Customer Support are taking phone calls, answering customer inquiries, translating documents, solving customer issues, and reporting to managers.
Job Type
Full-time/Part-time
Schedule
Can work in U.S. business hours
Roles and Responsibilities
Work with customers who are requesting lab work sent to their home or office by providing booking assistance and pricing in Spanish and English.
Accurately log all customer bookings, tests, location, and payment.
Timely escalation of any concerns raised by the customer to the operations team.
About Magic, Inc.
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we'll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last-minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila.
Must be fluent in conversational Spanish and English.
Dedication To Helping People - our whole company mission is to get people the data they desperately need
Flexibility - exact responsibilities may change week to week, so flexibility is important
With a background in basic knowledge in health sciences, medical technology, clinical chemistry, laboratory science, or clinical research
Analytical, organized, and systematic
Process-oriented and follow strict timelines
Able to work with very minimal supervision (With provisions for home-based work)
Must be a good team player, teachable, and willing to learn
Problem-solving skills
Must have a genuine sense of curiosity, being able to determine and ask the next questions that may arise from the analysis of new information.
Open to working in a startup environment
Basic WFH Equipment Requirements:
Laptop or desktop computer that can run web browsing, spreadsheet, and communication software
Intel i3 or AMD Ryzen 1300 processor (or equivalent)
4GB RAM
Stable internet connection, preferably at least 5Mbps
Earphones/Headset with noise-canceling mic, and a quiet working environment
Benefits of Working through Magic:
Earn as much as $15 per hour!
Fully remote work
Opportunities to work on different projects
Amazing Assistant Support (We have a dedicated support team that you can ask questions to along the way.)
Work from Home
Associate / Supervisor Customer Service Internet 1000 openings Bachelor's degree graduate
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members-like magic.TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you'll only interact with the best, and most reliable remote workers, every time.BackgroundOur company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).
Kalibrr

Taguig City, Metro Manila
US$15.00 per hour
Contract
Full-time