Bilingual Client Relations Specialist (Mandarin-English)Wonders Corporation

Job Description:
The people we look for to be our Mandarin/English Bilingual Client Relations Specialists must
demonstrate several key attributes in order to be considered for this position. Included in this list are the following:
· Mandarin Chinese speaking/typing ability
· Professional fluency in English
· A quick and willing learner that can master all details of our product and call taking techniques
· Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
· Passion for helping others. Takes great satisfaction in seeing our clients' business succeed
· The intelligence to recognize areas of improvement in the company, and the ability to
· articulate/execute them
· Ability to work well under high pressure and can think quickly on his/her feet. Able to connect
· with clients over the phone and make them feel comfortable
· An innate motivation to service our clients the best possible way
· Strong work ethic and a can-do attitude
· Has superb verbal and written communication skills
Basic Purpose and Scope of the Position Responsibilities:
· Responsible for answering clients' questions over the phone
· Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients
· Work with other co-workers to meet the needs of the company and clients
· Other duties as assigned
Requirements
Minimum Qualifications:
· College Degree or equivalent work experience
· Prior experience in call centers is a plus
· Fresh Graduates are welcome to apply
Wonders Corporation

Manila City, Metro Manila Pasig City, Metro Manila
Permanent
Full-time