beauty industry Customer support specialist ii (phl)PartnerHero

About The Role
Do you like helping others? Do you have a passion for beauty and fashion? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you'll have the support you need to develop and grow your career.
The reason you join won't be the reason you stay.
You'll Be...
Providing excellent, friendly, and positive customer service via email, chat, and/or social media
Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
Savvy with web, computer, and smartphones
Able to work independently and collaboratively
What We Provide
Ability to live almost anywhere in the world!
Preferred locations: San Pedro Sula or Tegucigalpa
Full time with the potential for overtime if requested by the Partner
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options depending on location
Paid sabbatical leave
Access to free posture-based fitness workouts from home
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why PartnerHero?
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business-from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We're Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Read more about our Core Values and story .
PRIVACY NOTICE
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To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .
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PartnerHero

Manila City, Metro Manila
Permanent
Full-time