Backup and recovery specialistSmartsourcing

Backup & Recovery specialists are responsible for operational excellence and service improvement of assigned services, products, processes and toolsets. Ensuring that customer data/workloads are protected and recoverable.
Why Smartsourcing?
We're a certified
Awarded by HR AISA as a
to Work for in the Philippines * We are CCAP and IBPAP registered
What's in it for you?
Above-industry salary package
Day Shift
Fixed weekends off
HMO coverage for you and your dependent/s after one (1) month
Free lunch every day
Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
Subsidized gym membership at Anytime Fitness
Paid leaves
What you will be doing:
Operational Duties
Ensure availability and uptime of assigned services through continuous improvement, monitoring and development practices.
Perform daily checks for backup completion on our main data protection platforms (Commvault, ShadowProtect, Veeam, Double Take).
Conduct investigations of backup failures where such incidences are encountered.
Maintain and work towards improving our backup platforms.
Ensure that security best practices are in place and maintained.
Identify and recommend proactive service monitoring and improvement of tools.
Identify incidences requiring problem management and root cause analysis
Contribute to post incident reviews and root cause analysis
Manage and update assigned tickets within defined SLAs
Team
Actively participate in, and encourage knowledge sharing across team members, and other functions within our client's business.
Request and attend training as required.
Customer / Stakeholder Management
Manage customer relationships
Be available to assist with customer inquiries to provide subject matter expertise on assigned services
Governance, Reporting and Financial
Identify and communicate risks to services, record on the risk register and work with your Manager to prioritize and action.
Adhere to all Change Enablement processes as implemented at the time of change requirement.
Be responsible for peer reviewing and approving changes occurring within assigned services.
Provide input into the creation of monthly reports for assigned services to present utilization and growth metrics (e.g. capacity, I/O, memory, and CPU etc.).
Ad Hoc
Other ad hoc duties as required.
2 years in a similar role.
Experience working with Backup and Disaster Recovery solutions.
Experience working with Microsoft Windows & Server operating systems.
A practical understanding of networking (TCP, DHCP, DNS, Routing, VLANS).
Exposure to Storage technologies.
Exposure to Server hardware.
Exposure to VMWare vSphere.
Familiarity with Change Enablement Procedures (ITIL).
Experience with Quoting & Ordering.
1+ Years Proven experience in managing backup or disaster recovery solutions.
Experience designing solutions based on a set of requirements
Smartsourcing

Cebu City, Cebu
Permanent
Full-time