b2- Learning and Development administratorPearson

B2-Learning and Development Administrator
Description
We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Qualifications
Role overview & Purpose
The Learning & Development Administrator supports the Global Learning & Development in the management of the Learning Management System to provide world class Learning and Development services.
The role is the first contact point for incoming learning queries and manages the delivery of Tier 1 L&D services as well as responding to general L&D queries.
The role will report to the Learning & Development Manager and will work closely with other HR Shared Services teams.
Core tasks and responsibilities
First point of contact for L&D concerns raised by Pearson employees
Track and analyze L&D data, including program KPIs and metrics
Process on demand learning subscription requests
Analyze/test learning content uploaded in the Learning Management System.
Management of cases according to established ways of working
Utilization of Service Now (SNow) to log queries as tickets and ensure its closure
Take ownership of end-to-end case management processes
Stakeholder Management:
Respond to employee enquiries in an efficient and effective manner.
Coordinate with third-party service administrators
Keep stakeholders updated on the status of open cases.
Proactive interaction with SMEs, HR Business Partners, Country HRs, Employees, and Line Managers to resolve cases:
Clarifying policies and procedures,
Providing and asking for updates on case status
Gathering missing data necessary for case processing
Identifying best practices and knowledge sharing.
Adherence to the escalation and support process, wherein complex queries are escalated to SMEs and/or the Specialist team in Tier 2 for resolution
Comply with the Data Privacy Policy, including reporting of Data Privacy breaches.
Continuous Improvement: Maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement
Knowledge Management: Maintain a working knowledge of all issues, changes and/or updates, administrative requirements, as well as systems and telecommunications capabilities relating to the Service Desk Team
Primary Location: PH-PH-Manila
Work Locations: PH-Mandaluyong City-Manila Rockwell Rockwell Business Center Sheridan 7th Floor, North Tower Manila
Job: Human Resources
Organization: Human Resources
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Nov 26, 2020
Job Unposting: Nov 30, 2020
Schedule: Full-time Regular
Req ID: 2011073
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Pearson

Manila City, Metro Manila
Permanent
Full-time