avp - data Services manager (rohq - chief data governance office (cdgo) and data Services)Citigroup

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
The global Data Services team is responsible for many run-the-bank and change-the-bank processes. We partner with Risk and Finance to understand their data requirements for regulatory and internal management reporting. We work with data provisioning point owners to ensure timely, accurate, and complete reporting of data in the required standards. The team works on an end-to-end basis with various stakeholders to resolve data challenges by understanding root cause/thematic issues and executing solutions such as system replacements, adjustment reduction programs, data quality monitoring and resolution, as well as process design and implementation. As the business owner of GENESIS, the authorized provisioning point for contracts, positions, and balances, as it relates to Citi's contractual Balance Sheet, Data Services provides over half of the data inputs into Finance and Risk reporting processes. We also run the operational activities of GENESIS, which includes data quality scorecard monitoring, change management, adjustment processing, and monitoring of data quality on a day-to-day basis.
Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
Data Services Manager:
This position will help to ensure data sourced and provisioned by Data Services meets all required data quality standards. The Data Services analyst will assess, evaluate, and analyze data challenges and provide recommendations on their resolution. They will collaborate with an array of teams and groups, developing subject matter expertise and knowledge of industry practices and standards
Responsibilities:
Implement and reinforce strong adherence to the standard operational, risk and control processes as it relates to Data Quality Operating Model;
Review data quality exceptions reports for critical data elements (CDEs) that fail to meet the set success criteria and materiality threshold;
Investigate and identify required remediation on data quality errors or exceptions; coordinate execution of data remediation with relevant stakeholders and business counterparts across the organization within limited timeframe to meet monthly KPI;
Establish and manage partnership with key business counterparts - Finance and Risk Infrastructure's (FRI) Data Services Leads (DSLs), Chief Data Office (CDO), and Technology teams;
Escalate to FRI DSLs on a timely manner during and outside of the month-end reporting cycle, outliers and new data quality errors that do not have identified remediation strategy;
Manage communication of data quality readiness status of CDEs to FRI DSLs and data consumers during the month-end production reporting cycle period; escalate and follow through data quality review points that do not meet established success criteria;
Prepare and communicate production support related operational metrics and KPIs within FRSS;
Propose appropriate strategic solution and liaise with relevant groups to eliminate data quality exceptions in the medium to long-term period; support issue root cause investigation and IMR submission process;
Follow through the delivery of strategic solution through proactive involvement and regular coordination with strategic solution owners, e.g. FRSS Implementation teams, IMR (Issue Management Resolution) owners, etc.;
Review strategic data quality issue resolution test results to ensure success criteria is met and provide necessary sign-off;
Manage and address data quality queries/issues on production data through timely feedback to data users;
Conduct second-level investigation on medium to complex data quality queries/issues on GENESIS production data and propose resolution path (both tactical and strategic);
Escalate timely to appropriate resolver groups, e.g. technology teams, if data investigation requires expertise outside of the team, and follow through accordingly;
Manage, lead and support small to medium size projects and initiatives related to data services such as but not limited to process reviews and process efficiency enabler implementation;
Supervise junior to intermediate level team members, support team collaboration, career growth, and mentorship.
Qualifications:
6 to 8+ years of relevant work experience around data management, data quality, financial or regulatory reporting, or product control in large financial services, consulting, shared services' operations related or similar industry;
2 to 3+ years of leadership role and people management work experience is preferred;
Strong people management and conflict management skills;
Agile leadership or ability to adopt different leadership styles as called for by the situation;
Solid analytical skills, combined with an ability to deliver analyses in a concise and logical manner;
Logical and analytical data tracing/mining experience is a plus;
Knowledge of research methods, relational database or data relation discipline problem solving is preferred;
Intermediate to advance working knowledge and experience on MS Suite Applications especially around MS Excel, Word, PowerPoint and Access;
SQL knowledge is highly preferred;
Knowledge of bank product/s (Deposits, Loans, Securities, Derivatives, etc.) is preferred;
Subject matter expertise on product knowledge and reporting requirements for Loans, Trade Products, and/or Derivatives is highly preferred;
Knowledge of Citi's financial and regulatory reporting processes, finance and risk systems including GENESIS, Full Suite, Product Processors, General Ledgers, Reporting Ledgers is preferred;
Knowledge of similar Quality Assurance / Citi Lean / Process Improvement practices (as applied to data quality operations);
Excellent critical thinking, problem-solving (error detection, root cause analysis, error correction), conceptual, analytical and decision making skills;
Good verbal and written communication, interpersonal and presentation skills - must be able to present and influence across organization level and functions;
Good project / time management and organizational skills; good attention to details;
Self-starter, proactive, quick learner, customer-focused with ability to independently manage work and drive multiple deliverables concurrently in a fast paced changing environment;
High caliber team player with good judgment, flexibility and productivity with good track record in establishing partnership and team work;
Ability to multi-task, demonstrating independent leadership skills;
Possess strong team building, planning and project management skills driven by process improvement;
Strong understanding and appreciation of internal control environment, reporting, and metrics is required;
Willingness to work EMEA shift hours.
Critical Competencies:
Professionalism/Work Ethic
Creative thinking
Problem solving
Self-awareness
Teamwork/Collaboration
Oral/Written communications
Leverage diversity
Career management
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
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Job Family Group: Technology
Job Family: Data Quality
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time