associates (technical support and Customer Service Representative)IBEX Global
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 19/12/2020
Job Description
Communications:
- Should be able to provide clear instructions to customers over the phone on how to Test/Troubleshoot phone line issues or set up/modify calling features
- Should be able to accurately answer questions on telephone services, and calling features associated with customer's Frontier Communications account based on written policies and procedures
- Should be able to effectively and accurately communicate details and status of ticket submitted related to raised concerns regarding telephone/landline issues
- Should be able to effectively communicate to, and set expectations of, customers about actions required, timelines, and possible charges associated with technician visits to resolve a ticket submitted related to issues/concerns regarding telephone/landlines issues
System Navigation
- Should be able to navigate through different tools and service portals of Frontier Communications for POTS Repair and perform actions needed to answer inquiries and resolve concerns
- Should be able to validate a customer, and accurately and completely document phone interaction
Security
- Should be able to effectively uphold high level of security in accordance to Frontier Communications' policies and procedures to protect customers, the company, and their private information
Customer Service
- Should be able to uncover all issues through probing
- Should be able to empathize with the customers
- Should be able to provide the most accurate resolution based on available troubleshooting workflows
Should be able to educate customers of available self-help options enhancing their experience
Job Requirements
Completed at least 2 year in College or a 2 year Vocational or Certificate course in any field or finished K-12 Program.
With Customer Service backgrounds is a plus.
A good working understanding of the basics of Customer Service
Above average written English skills
Above average oral English skills
Able to converse spontaneously and effectively to build customer confidence and rapport,
Able to comprehend and follow instructions and procedures, and
Able to multi-task (manage both case work and calls)
Typing and written English proficiency
IBEX Global
Communications:
- Should be able to provide clear instructions to customers over the phone on how to Test/Troubleshoot phone line issues or set up/modify calling features
- Should be able to accurately answer questions on telephone services, and calling features associated with customer's Frontier Communications account based on written policies and procedures
- Should be able to effectively and accurately communicate details and status of ticket submitted related to raised concerns regarding telephone/landline issues
- Should be able to effectively communicate to, and set expectations of, customers about actions required, timelines, and possible charges associated with technician visits to resolve a ticket submitted related to issues/concerns regarding telephone/landlines issues
System Navigation
- Should be able to navigate through different tools and service portals of Frontier Communications for POTS Repair and perform actions needed to answer inquiries and resolve concerns
- Should be able to validate a customer, and accurately and completely document phone interaction
Security
- Should be able to effectively uphold high level of security in accordance to Frontier Communications' policies and procedures to protect customers, the company, and their private information
Customer Service
- Should be able to uncover all issues through probing
- Should be able to empathize with the customers
- Should be able to provide the most accurate resolution based on available troubleshooting workflows
Should be able to educate customers of available self-help options enhancing their experience
Job Requirements
Completed at least 2 year in College or a 2 year Vocational or Certificate course in any field or finished K-12 Program.
With Customer Service backgrounds is a plus.
A good working understanding of the basics of Customer Service
Above average written English skills
Above average oral English skills
Able to converse spontaneously and effectively to build customer confidence and rapport,
Able to comprehend and follow instructions and procedures, and
Able to multi-task (manage both case work and calls)
Typing and written English proficiency
IBEX Global
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
IBEX Global
About the company
Position associates (technical support and Customer Service Representative) recruited by the company IBEX Global at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Associates (Technical Support and Customer Service Representative) or IBEX Global company in the links above
About the company