associates ( Customer Service Representative)IBEX Global

Job Description
Develop and maintain positive client relations required to ensure superior client satisfaction
Receive and handle customer calls and email requests for services
Manage real-time inquires while keeping track of and responding to commitments
Escalate all disputes or un-satisfied service confirmations in a timely manner
Remain on the queue and address all requests and customer questions
Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person
Enter information into our database and ensure consistency and accuracy
Demonstrate professionalism in communication, relationship development, customer service, etc.
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Shift flexibility may be required
Perform ad-hoc projects and other duties as assigned
Job Requirements
Completed at least 2 year in College or a 2 year Vocational or Certificate course in any field or finished K-12 Program.
With Customer Service backgrounds is a plus.
A good working understanding of the basics of Customer Service
Above average written English skills
Above average oral English skills
Able to converse spontaneously and effectively to build customer confidence and rapport,
Able to comprehend and follow instructions and procedures, and
Able to multi-task (manage both case work and calls)
Typing and written English proficiency
IBEX Global

Mandaluyong City, Metro Manila
Permanent
Full-time