associate Vice President - global business operations engagement - apacDiageo

Job Description :
Context of the Role:
Diageo Global Business Operations is a worldwide organization based out of four key centers (Budapest, Bangalore, Bogota and Manila) with c. 2,400 employees. The purpose of the organization is to run operations on behalf of all Diageo markets worldwide including:
End to End Commercial
Financial Control & Analysis
Source to Pay
Data Services
HR Services
Our ambition is to 'Deliver best in class solutions and processes to help Diageo win' through:
Excellent processes: Standardised, effective and well-governed end-to-end processes underpinned by reliable and consistent operations, and exceptional customer experience.
Trusted business partners: Credible change leaders with strong process and commercial acumen, highest levels of accountability, fostering deep strategic partnerships with our business to innovate and shape the future.
Dynamic value creators. CPG leading performance for process and service delivery whilst sustaining a cost competitive position; recognized for our contribution to margin, cash, and growth.
Absolute confidence in controls & compliance, fit for purpose, simplified and automated by design.
One Amazing Team. Create an inclusive and diverse workplace to cultivate future leaders for Diageo, increasing competencies while deeply connecting to our business and Diageo core values. Foster dynamic, agile teams driving continuous improvement in everything we do.
The Regional Lead (for APAC)of GBO Customer Engagement/Business Operations Engament plays a critical role ensuring that the KPIs and metrics used to measure GBO performance are consistently measured, externally best in class and are in line with the objectives above.
This role is responsible for the Customer Engagement in APAC region.
Purpose of the role:
The scope of role includes building and ensuring a robust relationship between the Markets and the GBO organization, to make sure that GBO understands the strategy of the relevant markets. This would entail articulating the responsibilities and the charters of the Markets to GBO and vice versa to ensure and drive market performance. The role holder would need to identify future opportunities and partner with stakeholders and drive improvement within the current scope defined. This role would be needed to transform the current ways of working to deliver the best outcome in terms of relationship between Markets and GBO.
The role holder would not only be needed to establish and drive the above, but also create, articulate and be responsible for the escalation matrix, and hold various stakeholders accountable against the defined RASCI.
Key Accountabilities for this role:
-Developing deeper meaning and relationships with market Leadership including Market Presidents and Regional Finance Directors
-Owning up the Monthly Service Review (MSR) framework with the markets To ensure that GBO understands the strategy of the relevant markets.
- Transform relationship and outcomes in partnership with Markets and GBO
- Liaising with the Various GBO Towers to drive resolution of issues seen by the markets and promote a synergized solution
- End to end Project management the resolution of related issues Driving continuous improvement with gusto
- Ensuring the markets understand the role that GBO plays in driving their success
- Articulate to the markets and other stakeholders about the scope of activities provided by GBO
- Articulating the market strategies GBO and ensuring best partnerships Escalation matrix and management for the Customer Engagement team for the relevant markets Ensure rigour around the RASCI as defined
Primary Candidate/Skill requisites for this role:
Mandatory to have Very good Experience in driving change at global scale as part of business as usual operations or as part of a project/program
15+ years' experience in Service performance management or KPI reporting related fields with global operations
Effective stakeholder management & relationships with strong influencing skills
Ability to work with multiple markets and cultures effectively
Be able to manage and influence virtual teams to meet a common goal
Communications - must have strong oral and written communications skills
Ability to engage and motivate others
Self-motivated, confident and well organized approach
Worker Type : Regular
Primary Location: Bangalore Karle Town SEZ
Additional Locations : McKinley Hill
Job Posting Start Date : 2021-02-19-08:00
Diageo

Taguig City, Metro Manila
Permanent
Full-time