Associate trainerSwak BPO

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an Associate Trainer to join our growing company.Job Responsibilities:
Conduct comprehensive training programs, ensuring delivery of consistent and engaging content
Lead simulation-based training sessions to reinforce learning objectives and promote skill development
Provide ongoing support to trainees by responding to questions and facilitating understanding
Uphold and enforce the company's code of conduct, fostering a respectful and productive training environment
Assess trainee readiness and recommend deployment to the production floor based on performance and progress
Maintain a professional appearance and demeanor at all times to serve as a model for trainees
Contribute to special projects and initiatives as assigned, demonstrating flexibility and collaboration
Support the development and refinement of training materials and job aids as time allows
Job Requirements:
Graduate of any business-related course (Associate or Bachelor's)
Has 1 year of training or teaching experience in a classroom set-up
Has experience in creating process documents or training tutorials
Proficient computer skills in Microsoft Office Suite (Word, Powerpoint, Outlook and Excel) and instructional software
Has BPO experience for at least 6 months
Exposed to multiple customer relation management (CRM) systems
Able to analyze problems and strategize for better solutions
Certification from talent and training association is a plus
Why work with Swak BPO Corp.?
Opportunity to work with international teams and companies
Opportunity in promotions and salary increases
A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
Free meals prepared and provided by the company to promote a healthy lifestyle
Free shuttle services provided around Angeles City and nearby areas
A recreational facility that provides comfort and entertainment for employees to unwind
*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!
Swak BPO

Angeles City, Pampanga
Permanent
Full-time