associate Quality SpecialistTASQ Staffing Solutions
Execute Transaction and call monitoring in line with agreed service quality plan.
Provide coaching and feedback to agents.
Perform RCAs and report findings to Operations to develop actions for mitigation.
Identify Training needs and work collaboratively.
Participate in calibration sessions to bring about consistency in evaluation.
Process transactions/take calls to remain hands on process domain.
Perform process audits to ensure compliance to SOPs.
Share audit outcomes during pre and post shift team huddles.
Requirements:
Bachelor's degree graduate, any field.
2 to 3 years of prior work experience.
Ability to work collaboratively and effectively in remote environments.
Eye for details Analytical Ability.
Collaborative partnership with other teams to bring about synergies.
Amenable to work full ONSITE in Alabang and shifting schedules
TASQ Staffing Solutions
Other Info
Permanent
Full-time
Submit profile
TASQ Staffing Solutions
About the company
TASQ Staffing Solutions jobs
Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City
Home Health Hospice Quality Assurance RN (Work From Home)
TSG Outsourcing
MetroManila, ManilaAgreement
B2C Collections Specialist | 100% Remote | PHP45K + Up to PHP20K Monthly Incentives
Emapta Versatile Services Inc
MetroManila, Manila₱45,000 per month
HR Associate - Talent Acquisition
Philippine Spring Water Resources, Inc. (Nature's Spring)
Cagayan, MisamisOriental, Cagayan de OroAgreement
[Night Shift] Medical Records Specialist
Qavalo Inc.
Cagayan, MisamisOriental, Cagayan de OroAgreement
Junior E-Commerce Specialist (Virtual Assistant / Freelancer)
Philippines Light Leather, Inc.
Cebu, CebuAgreement
About the company
TASQ Staffing Solutions jobs
Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City