Associate iii, e-commerce-phl philippines | taguig city, philippinesIngram Micro

Job Description
Position at Ingram Micro
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Position Summary
Major Responsibility: Operational Tasks
Supporting Actions:
Processing of security requests from both internal and external customers within established turnaround time. This includes the creation of login credentials to access IM websites, unlocking of web IDs, resetting of passwords and user maintenance.
Processing of FTP report setup requests for both internal and external customers within the established turnaround time. This includes reseller and vendor FTP reports under the Fusion FTP server. Support includes the creation and user maintenance of FTP login credentials to access these files.
Processing of XML Partner setup requests for both internal and external customers within the established turnaround time. This includes the creation and user maintenance of XML login credentials for use with the customer's storefront or third-party tool.
Processing of Tibco report setup and maintenance requests for customers. This includes the creation of login access tickets to access these reports.
Creation and user maintenance of users in the Impact tool.
Creation and modification of end-customer name and addresses.
Coordinating with other departments as needed in resolving customer issues.
ECS associate is to ensure that all policies and procedures will be strictly followed.
Create and maintain detailed case history on all customer interactions through IS recording tools
Major Responsibility: Customer Engagement Tasks
Supporting Actions:
Assists and directs customer inquiries to the appropriate group or department that can provide the best resolution.
Provide customers with clear instructions or walkthrough on website functions and tools.
Provide customers with clear instructions or walkthrough on how to access/download FTP reports. Answer queries pertaining to the structure of each report, file frequency and data populating in each feed.
Provide customers with basic understanding on Ingram Micro's XML services.
Provide basic troubleshooting steps for web, FTP file and XML related issues and the creation of problem tickets if needed.
Maintains good working relationship with designated contacts
Major Responsibility: Admin Tasks
Supporting Actions:
Attend weekly team updates and meetings with IS teams involved in the resolution of problem tickets
Perform admin duties such as managing the ECS mailbox and maintenance of the team trackers
Perform timely follow-up and bring closure to all partner requests.
Job Qualifications and Educational Requirement
Preferably graduate of an IT related course; Degree may be substituted for up to three years of experience in similar process environment
Technical Competencies
Adept in navigating personal computer platforms and operations including but not limited to Microsoft Office, Internet Explorer, and current MS Windows operating systems
Knowledge of pertinent diagnostic tools and call tracking software
Foundational Competencies
Communicates effectively
Is effective in a variety of communication settings, 1:1, small, large groups, or among diverse styles and position levels.
Attentively listens
Adjusts to fit the audience and the message
Provides timely and helpful information to others across the organization
Encourages the open expression of diverse ideas and opinions
Action Oriented
Self-directing to get results
Achieves despite difficult personalities
High task orientation
Willing to sacrifice to get results
Customer Focused
Gains insight into customer needs
Identifies opportunities that benefit the customer
Builds and delivers solutions that meet customer expectations
Establishes and maintains effective customer relationship
Drives Results
Self-directing to get results
High level of past achievement
Achieves despite difficult personalities
High task orientation
Willing to sacrifice to get results
Has a strong bottom-line orientation
Persists in accomplishing the objectives despite obstacles and setbacks
Has a track record of exceeding goals successfully
Pushes self and helps others achieve results
Collaborates
Works cooperatively with other across the organization to achieve shared objectives
Represents own interests while being fair to others and their areas
Partners with others to get work done
Credits others for their contributions and accomplishments
Gains trust and support of others.
Fosters cooperation and collaboration in others through trust-building and relationships
Works in partnership with others
Disclaimer *The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time or as necessitated by business demands.
Ingram Micro

Taguig City, Metro Manila
Permanent
Full-time