Associate ii - bpmUST Global

Job Description:
Role Proficiency:
A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs
Outcomes:
Acts under very minimal guidance to achieve the following: * Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence.
Data: Analyze information enter and verify data following the SOP to ensure completion of the task.
Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions.
Be aware of any clients processor product updates and ensure 100% compliance towards the same.
Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team.
Able to handle and manage higher complexity tasks.
About Us: UST Global is a technology partner dedicated to transforming businesses, communities, and the people who live within them. Operating in 25 countries, we deliver future-ready digital transformation strategy services, products, and platforms that create new possibilities and help you imagine what's next in financial services, healthcare, retail, manufacturing, semiconductor, and communications. But what matters most is the deep partnership we forge with you to solve the unique challenges you face today, while preparing you for tomorrow.
That's us together. That's UST Global.
UST Global

Taguig City, Metro Manila
Permanent
Full-time