Associate, global service deskConcentrix
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 07/11/2020
Job Title: Associate, Global Service Desk
Job Description The Associate, Global Service Desk works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.
Essential Functions/Core Responsibilities
Initial assessment of reported incident or service request at Helpdesk
Provides support for basic incidents reported via email, ticket or phone
Follow triage for High Severity Incidents and start Sev1/2 ticket
Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC
Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components
Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues
Taking remote desktop to diagnose the root cause and provide fix
Using automated diagnostic programs to solve network problems
Updating knowledge bases with details of common problems
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Adhere to response & resolution SLA's
Candidate Profile/Qualifications:
Graduate with Diploma/Certificate in Information Technology
Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (would be given preference)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location: PHL Quezon City - Spark Place 5th Flr
Language Requirements:
Time Type: Full time
Concentrix
Job Description The Associate, Global Service Desk works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.
Essential Functions/Core Responsibilities
Initial assessment of reported incident or service request at Helpdesk
Provides support for basic incidents reported via email, ticket or phone
Follow triage for High Severity Incidents and start Sev1/2 ticket
Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC
Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components
Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues
Taking remote desktop to diagnose the root cause and provide fix
Using automated diagnostic programs to solve network problems
Updating knowledge bases with details of common problems
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Adhere to response & resolution SLA's
Candidate Profile/Qualifications:
Graduate with Diploma/Certificate in Information Technology
Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (would be given preference)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location: PHL Quezon City - Spark Place 5th Flr
Language Requirements:
Time Type: Full time
Concentrix
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Concentrix
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Santa Rosa, Calabarzon
Position Associate, global service desk recruited by the company Concentrix at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Associate, Global Service Desk or Concentrix company in the links above