Associate, global service deskConcentrix

Job Title: Associate, Global Service Desk
Job Description The Associate, Global Service Desk works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.
Essential Functions/Core Responsibilities
Coordinate as smart hands with different portfolio and engineering work groups
Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
Perform hardware and software upgrades to peripheral equipment
Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
Perform site maintenance and safety checks of assigned equipment
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
Perform backup for the onsite servers and technologies
Candidate Profile
Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred
Effective communication skills, both written and verbal
Ability to multi-task and meet timelines on deliverable
Detail-oriented
Proficient in Microsoft Office
Career Framework Role
Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location: PHL Quezon City - Spark Place 5th Flr
Language Requirements:
Time Type: Full time2020-10-01-07:00
Concentrix

Quezon City, Metro Manila
Permanent
Full-time