associate, Employee RelationsVisa

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
The ER Associate will collaborate with Managers to provide consultation on employee relation
issues. This role will include effectively managing employee relations issues,
providing employee and management coaching, facilitation of performance
improvement plans, investigations, administrative hearing, and policy management.
Why this is important to Visa:
The ER Associate will assist the ER manager in working closely with local, global, and regional ER counterparts, support the ER Director, and serve as a trusted partner to effectively manage simple to complex employee relations cases, provide employee and management coaching, facilitate performance improvement plans, manage sensitive matters and investigations primarily for the Philippine based employees. In addition, this role will also help with any global and regional ER needs as necessary and assist the ER Manager and ER Director in leading specific ER projects in Asia Pacific and globally.
Key Responsibilities:
Provide consultative support for the resolution on a variety of matters including performance management and addressing challenging interactions.
Partner with managers to address gaps in performance including drafting performance improvement plans, written warnings, and facilitating the necessary communications to drive an effective outcome.
Conduct workplace investigations in complex situations, demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with Legal and Business Conduct Office.
Analyze and track ER trends to proactively create a positive organizational culture and builds manager capabilities, including external trends and best practices.
Management of policy programs in conjunction with Legal, Compliance and relevant stakeholders.
Participate in planning, developing, and recommending effective employee relations programs, policies, and procedures.
Foster a client-focused environment and mindset to ensure delivery of an exceptional employee experience.
Respond thoughtfully to questions by employees related to policy and programs via "AskHR" online ticket system.
Manage workplace accommodation requests including facilitating an interactive process as needed.
Provide detailed tracking and documentation cases through appropriate spreadsheets and portals.
Come up with reports and presentations on case trends and numbers.
Participate in leading Employee Relations projects and initiatives as needed.
Other Responsibilities:
Provide HR resource advice, guidance and solutions to managers and staff, while working closely with the HRBP in the process.
Partner with HRBPs in the implementation of new programs/initiatives.
Act as support and cover in the absence of ER Manager.
Qualifications
1-3 years of progressive HR experience, with 1-2 years in employee relations.
Strong understanding of the Philippine Labor Laws with experience in case management, employee counseling, and mediation.
Excellent oral and written communication skills using the English language.
Keen attention to detail in the application of ER processes and review of ER documents, programs, and reporting tools to track and assess ER issues.
Ability to adapt and adjust communication and work styles in managing different stakeholders.
Able to manage ER cases with minimal supervision.
Able to make fact-based principled decisions quickly and have confidence in his/her chosen course of action.
Does not shy away from respectfully challenging the status quo.
Proficient in MS Office especially in Excel and Powerpoint.
Exposure in representing a Company in a SENA Mediation and NLRC proceedings.
Willing to work on a shifting basis.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa

Pasay City, Metro Manila
Permanent
Full-time