associate application packaging CoordinatorFujitsu

Role Purpose
To effectively coordinate Application Requests and related test services that are targeted at major enterprise and government clients. Leveraged client facing role across multiple accounts. Assist with the continuous development and enhancement of relevant processes, standards, procedures and guidelines
Key Accountabilities
End to end responsibility for the coordination of Application Presentation services for internal and external customers.
Work under instruction to schedule the service components that support application presentation services or requirements
Provide support to other Applications Coordinators to ensure that the overall strategy and quality of Application presentation services contractual obligations held
Ensure consistency & quality exists across all activities that support application presentation.
Identify, develop process and procedures across all phases of Application Presentation
Document Technical and Business Process Changes in process and procedure document that support the application presentation processes
Coordinate appropriate allocation of activities (inclusive of change coordinator) to support the end to end service
Provide service estimates for BAU and project delivery activities
Report application presentation progress and ensures service quality is adhered and is delivered to any OLA or SLA
Identify, record and manage risk
Coordinate escalations or urgent requirements
Primary contact point on the end to end application presentation processes and procedures
Identify, coordinate and manage environments to facilitate application presentation service components
Contribute or create documentation applicable to the application presentation service or components
Coordinate the delivery of service components to other internal or external 3rd party teams where Fujitsu hold sub contract agreements related to application presentation
Ensure services are completed to agreed customer requirements.
Use service delivery processes efficiently, effectively and accurately
Identify, advise, raise and coordinated service improvement initiatives then report to management
Where required perform packaging administrative service activities to augment the packaging team.
Work Experience Requirement/Technical Skills Requirement
Mandatory
Excellent written and oral communication skills
Excellent presentation and customer facing skills
Professional documentation skills for use in technical documents
Microsoft SCCM 2012 related to deployment and integration of Applications
Confidence to run meetings and liaise with major clients or 3rd party vendors
Proven ability to manage escalations or urgent requirements successfully
Ability to work autonomously
Minimum of 3 years application coordination experience
Minimum of 1 years' experience managing client expectations in line with a service offering
Minimum of 2 years' proven ability to use troubleshooting tools
Proven ability to manage and communicate with Stakeholders, and Business Analysis and Development teams
Experience managing end-to-end activities across some application presentation deliver areas
Experience working in a highly integrated environment working across multiple technologies
Excellent knowledge of current operating systems based on the Microsoft
Capable to manage Incident, Problem, Change and Configuration Management activities
Sound knowledge of varying desktop, laptop, mobility and peripheral devices
Capable troubleshooting skills for software conflicts.
Highly Desirable
Experience with VM Ware Workstation
Ability to integrate into deployment toolsets
Advantageous
Ability to perform simple packaging, integrate and script applications
Experience using application packaging toolset such as Flexera Admin Studio, Orca, MSI technologies and AppV.
Additional Information
Bonus Eligibility
Requisition ID: 20000AZ3
Contact Information
Shift: Day Job
Posting Date: Nov 22, 2020
Fujitsu

Taguig City, Metro Manila
Permanent
Full-time