assoc, Customer svcRockwell Collins

Date Posted:
2021-05-21-07:00
Country:
Philippines
Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
Job Responsibilities
Assist in generating department work instructions and guidelines.
Assist training newly hired employees.
Understand and enter complaints in iQMS.
Monitor and enter customer orders.
Screen POs & contracts for discrepancy and inconsistency.
Update JDE and EnterpriseOne fields for smooth order processing.
Inform other departments of order requirements and probably order risk
Coordinate with internal & external customers PH manufacturing requirements.
Follow instructions & guidelines set my management.
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets (KPI).
Handle complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Perform other duties as required by departmental procedures.
Qualifications
Bachelor's degree OR
In absence of a degree, 6 years of relevant experience is required
Experience resolving customer complaints and problems.
Previous work within an office environment and team management.
MS Word, Excel, PowerPoint proficient.
Strong numerical, written, and verbal communication and reasoning skills.
Manufacturing and Supply Chain experience.
Customer Account management experience.
Good working knowledge of aviation and aerospace industry.
Experience using SAP ERP software.
Has background/knowledge with JDE system.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Group HMO
Life Insurance and Personal Accident Insurance
Rice and Meal Allowance
Transportation/Shuttle Service
On-Site Clinic
Retirement plan
any many more!
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms