assistant Vice President-business leader-leadership and managementEXL Service

Job Description:Key ResponsibilitiesStrategic & Operational Leadership
Lead end-to-end delivery across the transport & logistics operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
Partner with global leadership to deploy automation, AI tools, and digital accelerators across high-impact workflows.
Client Management
Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
Conduct Business Reviews (Weekly, Monthly & Quarterly) and innovation showcase to reinforce value delivered through digitization and automation.
People & Leadership Development
Build and lead a high-performing leadership bench that embraces digital-first thinking.
Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.
Digital Transformation & Innovation
Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
Drive AI enablement in teams, fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.
Compliance & Quality Oversight
Ensure compliance with global and local regulatory bodies.
Financial & Commercial Management
Manage the P&L for the account, balancing efficiency from automation with workforce investments.
Responsibilities:see aboveQualifications:
Bachelor's degree; MBA or equivalent preferred.
Minimum 12 years of experience in BPO, with 6+ years in AVP or similar role
Excellent executive presence and ability to influence across global, cross-functional teams.
EXL Service

Pasay City, Metro Manila
Permanent
Full-time