Assistant Manager - center of excellence - taguigTASQ Staffing Solutions

Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity!TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!Get a head start with our initial phone interview; keep your line open!In this impactful role, you will:
Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
Drive continuous improvement and create innovative process frameworks.
We're looking for a leader with
Extensive BPO customer service experience: at least 5 years in the sector.
Proven leadership: Minimum of 4 years managing a customer service team.
A solid educational foundation: a college degree in any field.
Flexibility: Willingness to work flexible shifts.
On-site presence: Must be available to work in BGC, Taguig.
Immediate availability: Ready to start right away.
Benefits:
Comprehensive HMO coverage for you and two dependents from day one.
Rewarding quarterly performance bonuses.
Outstanding opportunities for career advancement and diverse account exposure.
Enjoy your weekends off!
TASQ Staffing Solutions

Taguig City, Metro Manila
Permanent
Full-time