asoc. Analyst sys supptContinuum Global Solutions

95% - Provides remote, onsite/ desk side service to internal customers in accordance with the service level agreement and escalates to level 3 engineers when appropriate
-Install, repair, conducts preventive maintenance of desktops/ laptops/ printers
-Modifies and tests IT related equipment's and systems to ensure efficient operation
-Setup and coordinates operation of equipment's
-Modify, repair and conducts preventive maintenance on telco, video, audio related equipment's and systems
-Resolves minor to major network, telco issues.
-Can do advance hardware troubleshooting
-Ability to install/ maintain voice and data cable infrastructure
-Configures and installs software for end-users' desktops and laptops remotely and over the phone.
-Performs end-user training as it regards assistance with supported applications.
-Assist with high level incidents and join conference bridges to help resolve issues
-Answer phone calls promptly to assist users with remote desktop issues and etc
-Update training manuals and process documents as approved.
-Adhere to shifting schedule, be able to work on weekends and holidays
-Must be flexible and able to work on abrupt schedule changes as deemed necessary to support business requirements
-Keep inventory of IT equipment's updated and complete
-Assist network vendor, facilities and other IT engineers in the server room
-Assist with the installation of servers and routers
5% May p
erform other related duties and responsibilities as assigned and/or required.
About Continuum Global Solutions, LLC
Continuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at continuumgbl.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Tiptopjob

Mandaluyong City, Metro Manila
Permanent
Full-time